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Service Desk Analyst

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Location: Remote
Job ID: 1011380HV
Date Posted: Oct 5, 2021
Segment: IT
Business Unit: Hitachi Vantara
Company Name: Hitachi Vantara Corporation
Profession (Job Category): ASD
Remote: Yes

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Meet The Team

Hitachi Vantara, a wholly owned subsidiary of Hitachi, Ltd., guides our customers from what's now to what's next by solving their digital challenges. Working alongside each customer, we apply our unmatched industrial and digital capabilities to their data and applications to benefit both business and society. More than 80% of the Fortune 100 trust Hitachi Vantara to help them develop new revenue streams, unlock competitive advantages, lower costs, enhance customer experiences, and deliver social and environmental value.

What You Will Be Doing

Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Delivers excellent customer service and an outstanding user experience.

What You Bring To the Team

Stay current with system information, changes and updates.
Respond to requests for technical assistance via phone and electronically.
Document, track and monitor incidents to ensure a timely resolution.
Research technical problems and consult with appropriate technical or service personnel for follow-up.
Inform management of recurring problems.

Working knowledge of troubleshooting and providing help desk support.
Working knowledge of fundamental operations of relevant software, hardware and other equipment.
Understanding of software installation techniques.
Client hardware knowledge and diagnostic skills.
Understanding in administering O365 portal.
Knowledge of MS Windows operating systems, MS Office Suite, and MS Exchange technology.
Knowledge of DNS, DHCP and strong TCP/IP skills including WAN/LAN connectivity skills.
Knowledge of Active Directory and Terminal Services.
Knowledge of general printer support.

Our Company

Hitachi Vantara is part of the Global Hitachi family. We balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from what's now to what's next by unlocking the value of their data and applications to solve their digital challenges, achieving outcomes that benefit both business and society.

Our people are our biggest asset, they drive our innovation advantage as we strive to offer a flexible and collaborative workplace where they can thrive. Diversity of thought is welcomed and our employee base is represented by several active Employee Resource Group communities. We offer industry leading benefits packages (flexible working, generous pension and private healthcare) and promote a creative and inclusive culture. If driving real change gives you a sense of pride and you are passionate about powering social good, we'd love to hear from you.

With Japanese Roots Going Back Over 100 Years, Our Culture Is Founded On The Values Of Our Parent Company Expressed As The Hitachi Spirit

We are proud to say we are an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Wa - Harmony, Trust, Respect

Makoto - Sincerity, Fairness, Honesty, Integrity

Kaitakusha-Seishin - Pioneering Spirit, Challenge

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