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Customer Service Specialist

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Location: Revesby, New South Wales, Australia
Job ID: BDMPY_1624491362
Date Posted: Jul 24, 2021
Segment: Construction Machinery
Business Unit: Hitachi Construction Machinery
Company Name: Hitachi Construction Machinery (Australia) Pty Ltd
Profession (Job Category): Administration & Facilities
Job Type (Experience Level): Experienced
Job Schedule: Full-Time

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About Us

Hitachi Construction Machinery Australia (HCA) is a leading manufacturer of construction and mining equipment. At the heart of HCA's trusted and reliable equipment range lies a team of talented and dedicated people committed to providing industry-leading after sales service and reliable solutions.

The Opportunity

We are currently seeking an experienced Customer Service Specialist with extraordinary customer service skills to join our National Support Centre. This role will involve responding to a high volume of inbound customer orders, mainly via email, web portals and phone.

This position is fundamental in providing excellent customer service while at the same time delivering great outcomes for the business by processing customer orders effectively and efficiently. This role is ideal for a driven individual that is detail focused and has the ability to think two steps ahead.

About the role:

  • In this role you will work Monday to Friday, standard business hours
  • Be the first point of contact for all enquiries including but not limited to; pricing, parts, availability of stock, order enquires and much more
  • Entering sales order information into our internal databases
  • Reviewing customer orders ensuring they are correct, applying a high level of attention to detail
  • Liaise with customers in relations to purchase orders
  • Providing sales quotes via email to any customers

You will possess the following key attributes:

  • Ability to communicate with a diverse range of stakeholders from various areas of our business, internally and externally
  • Excellent time management skills and the ability to multitask and navigate between system and databases
  • Self-motivation and initiative
  • Experienced working within a dynamic call centre or customer service environment with high volume order processing or previous internal/counter sales experience is preferred but not essential

Benefits

In return you will receive:

  • Competitive $$$ + overtime (as required) + super and the potential to earn bi-annual bonuses!
  • A permanent long term career in a growing business
  • Free & secure onsite parking available
  • Discounted health insurance premiums
  • Access to our Employee Assistance Program (EAP)
  • Culture focused on recognition of effort
  • Exclusive staff discounts on a range of Hitachi products
  • A supportive management team that understands the needs of their employees

Here at Hitachi, we believe that success comes from the partnership of our market-leading products and the quality of our people. We are an equal opportunity employer, do not discriminate and wholeheartedly value diversity at our company.

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