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Systems & Solutions Management Specialist (Application Support)

Location: Bangalore, Karnataka, India
Job ID: R0003197
Date Posted: Jun 28, 2021
Segment: Others (Including Headquarters and R&D )
Business Unit: Hitachi Regional Headquarters
Company Name: Hitachi Europe Ltd.
Profession (Job Category): Other
Job Type (Experience Level): Experienced
Job Schedule: Full time
Remote: No

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Description

Our Company

Since its founding in 1910, Hitachi has supported the development of society and the improvement of people's lives.  Throughout the world, Hitachi Group employees exemplify outstanding teamwork that transcends the boundaries of geographical regions and business fields.  Together, we share the Hitachi group identity and put it into practice worldwide.

At this exciting time in our growth Hitachi has established its Global Business Services (GBS) function to be the strategic partner for transforming and delivering business operations across the Hitachi group.  With a mission to deliver the best experience to employees and customers you will be joining a global team known for excellence and innovation. 

What you’ll be doing

The Systems & Solutions Management Specialist is responsible for providing HR technology and application support to GBS HR and its customers. They monitor applications for errors, incidents, and failures, working with their GBS People Data & Technology teammates and the HiNext COE to understand the core causes, resolve HR technology-related issues in a timely fashion, and proactively prevent future incidents.

What you bring to the team

We’re looking for a team player, who is motivated by delivering great work and the Hitachi vision.  Some of the skills and experience we look for includes:

  • Provides technical customer support for GBS HR technologies in compliance with agreed-upon SLAs

  • Troubleshoots technical issues and partners across People Data & Technology for timely and accurate resolution

  • Regularly communicates issue status to customer, including logging activity updates in ticketing tool

  • Systematically monitors and tracks HR systems, applications, and tools errors, incidents, and failures

  • Collaborates with People Data & Technology and HiNext COE teams to conduct root cause analysis

  • Documents technology and application-related knowledge into GBS knowledge base

  • Provides HR technology input for GBS employee and GBS customer-facing trainings to the GBS Training (Polaris)/Talent Development (FY21) team

  • Acts as a point of contact for escalated HR technology issues, escalating complex inquiries to Systems & Solutions Management Manager

Our Values

We are proud to say we are an equal opportunity employer and welcome all applicants for employment without attention to any factor that doesn’t impact your ability to do the job, including race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.  We are proud of Japanese heritage, with our values expressed through the Hitachi Spirit:

Wa – Harmony, Trust, Respect

Makoto – Sincerity, Fairness, Honesty, Integrity

Kaitakusha-Seishin – Pioneering Spirit, Challenge

If, like us, you’re motivated by delivering first class services, thrive in a fast paced and supportive environment and want to help Hitachi to drive social innovation, we’d love to hear from you.

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