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Applications Engineer - TEM

Location: Montgomery, Maryland, United States
Job ID: R0003118
Date Posted: Jul 9, 2021
Segment: Smart Life
Business Unit: Hitachi High-Technologies
Company Name: Hitachi High-Tech America, Inc.
Profession (Job Category): Engineering & Science
Job Type (Experience Level): Entry Level
Job Schedule: Full time
Remote: No

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Description

HITACHI HIGH-TECH AMERICA, INC.

JOB DESCRIPTION

Position Title:                         TEM Applications Engineer              

Division/Department:            Nano-Technology Systems Division (NSD) 

Reports to:                              NSD Applications Manager (dotted line to NSD product manager)

Job Status:                              Full-time                     

FLSA Status (E or N):             Exempt   

Location:                     Clarksburg, Maryland

GENERAL DESCRIPTION


The “Applications Engineer” is responsible for providing technical support plus product information to the sales and marketing organization, as well as our customers.  These job functions enable the company to meet customers’ needs and to achieve sales plans.  Primary product responsibilities will include Transmission Electron Microscopes and related instruments.  Communication with customers, product group, factory engineers, and vendors to ensure effective support of the company’s product lines is critical.

Specific responsibilities will include performing instrument demonstrations, authoring marketing collateral, pre/post-sales support, customer support / training, technical seminars and developing related applications. Strong experience in biological sample preparation / imaging is a plus. The Applications Engineer will work closely with Applications Group and Product Management on defining applications for product strategies and roadmaps for specific product lines.  The Applications Engineer will communicate and work with the NSD sales team to effectively promote products to potential customers.  Attendance and participation in conferences, exhibitions, and industry shows is required.  Domestic travel and some international travel are required.

**This position will be required to relocate to Hillsboro, Oregon in 1-2 years.

PRIMARY RESPONSIBILITIES

  • Develop application notes (marketing collateral) for the appropriate product line.
  • Generate technical data for advertising, proof statements, journal publications and other types of related documentation.
  • Review / edit marketing documents and other written documents for technical accuracy.
  • Provide sales staff with technical information to help them respond to customer questions, concerns, issues.
  • Deliver compelling product presentations.
  • Conduct technical product training on instruments / applications for internal staff and customers.
  • Perform instrument demonstrations to customers in support of system sales.
  • Analyze customer samples for sales opportunities and technical support.
  • Assist internal staff and customers with technical support and application issues.
  • Review customer application needs with sales staff.
  • Serve in a technical support role during sales calls.
  • Resolve technical product line issues and problems.
  • Key account management (technical).
  • Provide technical product marketing information to the factory for continued and next generation product development.
  • Other assigned tasks or duties.

EDUCATION, LICENSES, AND/OR CERTIFICATION REQUIREMENTS

  • Bachelor of Science / Bachelor of Arts in Biology, Physics, Materials Science, Chemistry, Biochemistry, or related degree is required
  • Master’s/Graduate Degree in related field preferred.

EXPERIENCE AND TRAVEL REQUIREMENTS

  • Four (4) or more years’ experience in related materials or biological science applications.
  • Three (3) or more years’ experience working with TEM instrumentation.
  • Experience Transmission Electron Microscope (TEM), Scanning Electron Microscope (SEM) and Focused Ion Beam (FIB) is strongly preferred.
  • Experience with tomography and cryo-microscopy strongly preferred.
  • Experience in biological sample preparation and imaging is strongly preferred.
  • Experience in programming specifically scripting languages or C, C++ is an advantage.
  • Able to travel domestically and/or internationally (25%)

SKILLS AND ABILITIES REQUIREMENTS

  • Proficiency with Excel, Word, PowerPoint, and Outlook.
  • Must be able to effectively communicate with internal and external customers via phone, email, text, and any form of present-day digital media.
  • Excellent English-language written and verbal communication skills.
  • Ability to speak and present in front of audiences, classes, or educators.
  • Must have organizational, analytical, problem solving and customer relation skills.
  • Must be able to work independently.
  • Demonstrate leadership skills with a strong work ethic and willingness to work as a team with others.
  • Knowledge of technical documentation techniques.
  • Thorough and proven knowledge of laboratory practices/safety, procedures, and equipment.
  • Demonstrated TEM acumen is required.

POSITION - SAFETY RISKS AND HAZARDS

Warning:  Due to the nature of the work environment, this job may require working on equipment or in work areas where electromagnetic frequencies may be present from some of the equipment (intensity may vary) which could possibly interfere with certain medical implants or devices. If you have questions, contact Human Resources.

SAFETY REQUIREMENTS

·Must possess skills necessary to safely achieve sample preparation.

·Must accomplish HTA safety training requirements.

Check/Add as needed; indicate codes NOFC (see below)

Physical Abilities Lift /Carry

__F__ Stand

__F__ Walk

__F__ Sit 

__F__ Handling / Fingering 

__O__ Reach Above Shoulder

__O__ Climb or Crawl

__O__ Squat or Kneel

Lifting or Moving

__O__ 10 lbs or less

__O__ 11-20 lbs

__O__ 21-50 lbs

__N__ 51-100 lbs

__N__ Over 100 lbs

Maximum one person weight lift of no more than 50 pounds under ideal conditions. Requires at least a two-man lift or more if lifting conditions are not ideal or more than 50 pounds, unless lifting device is used that can reduce the load to a safe level.

Push / Pull

__O__ 12 lbs or less

__O__ 13-25 lbs.

__O__ 26-40 lbs

__O__ 41-100 lbs

Other:

N (Not Applicable) Activity is not applicable to this occupation.

O (Occasionally) Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day)

F (Frequently) Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)

C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs/day)

________________

The above job description has been designed to indicate the general nature and level of work performed by employees with this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Equal Opportunity Employer (EOE)-Females/Minorities/Protected Veterans/Individuals with Disabilities

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected]

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