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Customer Support Representative - Perth

Location: Forrestdale, Western Australia, Australia
Job ID: TRAEJ_1625543176
Date Posted: Jul 6, 2021
Segment: Construction Machinery
Business Unit: Hitachi Construction Machinery
Company Name: Hitachi Construction Machinery (Australia) Pty Ltd
Profession (Job Category): Administration & Facilities
Job Type (Experience Level): Experienced
Job Schedule: Full-Time

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About Us

Hitachi Construction Machinery Australia (HCA) is a leading manufacturer of construction and mining equipment. At the heart of HCA's trusted and reliable equipment range lies a team of talented and dedicated people committed to providing industry-leading after sales service and reliable solutions.

The Opportunity

Due to an increase in demand Perth Branch is looking for a Customer Support Representative to join its Customer Support team.

This individual will be required to promote and grow Parts and Service sales through the development of new and existing customers in the Perth Metro, Mid West and Goldfields region.

Reporting to the Customer Support Manager your duties will include:

  • Managing customer accounts to meet Parts and Service sales targets
  • Cold calling, developing presentations for and negotiating with new contacts
  • Efficiently manage customer base and territory to maximize coverage
  • Perform accurate machine inspections highlighting machine condition, opportune and planned maintenance
  • Reporting of activity, prospects, sales opportunities & competitor activity

To be successful you will need:

  • An understanding of Parts and Service in an OEM or similar environment
  • Excellent communication skills and the ability to build long term relationships
  • Sound mechanical knowledge of construction equipment
  • Demonstrated experience in a similar role
  • Clear business level communication and presentation skills


  • Work with a global leader and make a big difference in a company that stands in its own right.
  • A fantastic salary, company vehicle and super
  • A permanent long term career in a growing company
  • Tailored OEM training and excellent safe working conditions

Here at Hitachi, we believe that success comes from the partnership of our market-leading products and the quality of our people. We are an equal opportunity employer, do not discriminate and wholeheartedly value diversity at our company.

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