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Service Delivery Manager, Intelligent Fleet Decarbonisation

Location: London, POST-LON, United Kingdom
Job ID: R0003294
Date Posted: Jul 28, 2021
Segment: Others (Including Headquarters and R&D )
Business Unit: Hitachi Regional Headquarters
Company Name: Hitachi Europe Ltd.
Profession (Job Category): Sales, Marketing & Product Management
Job Type (Experience Level): Management
Job Schedule: Full time
Remote: No

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About Hitachi Social Innovation

Hitachi Social Innovation addresses the world’s most challenging social and environmental challenges. By focussing on more efficient usage of assets and systems, we extract value to reach outcomes that matter for business and society – what we call the double bottom line. Combining 100+ years of experience in operational technology (OT) and 60+ years in IT, we harness Hitachi’s broad capabilities in R&D to deliver cutting edge AI and IOT solutions in the core areas of transport, manufacturing and energy.

Role Overview

Hitachi Europe is in the process of scaling their Intelligent fleet decarbonisation venture and have multiple contracts in the pipeline that needs to be delivered and managed across our EV Charging Point Management and Battery Maintenance for fleet and commercial transport. SDM will manage the entire operations lifecycle of accounts from mobilisation to day-to-day service delivery.


  • Take end to end responsibility and accountability of delivering services for large account (TCV > £20 million) or multiple small accounts (TCV<£1million)
  • Own mobilisation activities and oversee the first 90-day plan
  • Working with Sales and proposition team to grow existing account and support bid activities
  • Ensure that all solutions (Hardware and Software) are implemented as per agreements
  • Resolve any account issues or escalation
  • Ensure that all service SLA’s and contractual obligation incl. health and safety are fulfilled
  • Own and manage account P&L
  • Ensure smooth communication with internal and external stakeholders
  • Ensure uninterrupted service management
  • Maintain relationship with suppliers for warranty and maintenance

Skills & Experience

  • Proven track record of managing large accounts or multiple accounts, preferably in mobility or transport industry
  • Considerable experience working as a programme/project manager (Non–IT)
  • Prior experience in working in the UK
  • An understanding of engineering and construction business
  • Good IT skills
  • Critical thinker
  • Proven track record of negotiation with clients and overseeing multiple workstreams
  • Ability influence senior stakeholders including customer
  • Broader understanding of account management, commercial and operations delivery model
  • Good understanding of commercial and risk
  • UK Driving License

Benefits Package

Company Funded Benefits

  • Market competitive salary and discretionary bonus scheme
  • Generous holiday entitlement - with the option to buy up to an additional 8 days per year
  • A Holiday Banking scheme allowing you to bank untaken holiday to use another year
  • Group Personal Pension
  • Private Medical Insurance with self-funded option to cover family members
  • Employee Assistance Programme available to all employees
  • Personal Accident Insurance

Voluntary Benefits (funded by employee) including;

  • Cycle to work scheme
  • Gym membership
  • Dental insurance with option to include dependent children
  • Health screening
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