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Unified Communications Engineer

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Location: Remote
Job ID: 1010380HV
Date Posted: Nov 22, 2021
Segment: IT
Business Unit: Hitachi Vantara
Company Name: Hitachi Vantara Corporation
Profession (Job Category): IT, Telecom & Internet
Remote: Yes

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Meet our Team

We are a part of Employee Digital workplace enabling Hitachi Vantara employees working on office-based audio-visual and collaboration technologies. Our team supports all offices globally and our solutions bring value to every line of business, and we need people like you to build those deep relationships and to passionately articulate our value proposition.

What you'll be doing

The UC Engineer role requires an innovative thinker who can apply traditional Telecom concepts to the world of cloud and digital transformation. The UC engineer will assist in designing, deploying, supporting and operating the HITACHI VANTARA Global Telecom for a globally distributed environment. This role requires strong demonstrated skills with the Microsoft Teams and O365 technology and regular interactions with cross functional teams, clients and vendors.

• This individual will be responsible for producing all required deliverables including the following:
• Implement and support the Microsoft Teams solutions
• Provide day to day UC operational support for a global environment
• Identify inefficiencies in the environment and seek to address those with automation, training, process changes, machine learning, AI, etc.
• Work closely with the Business, Client Services and Desktop Engineering to continually improve the user experience
• Develop and maintain strong professional relationships with IT/Business teams as well as end users
• Determine criticality of business issues, identify business impact and escalate problems to upper management
• Maintain accurate and timely status updates on tickets
• Assist in creating and reviewing technical documentation and operations guides
• Perform problem investigation, diagnosis and root cause analysis with the goal of mitigating the risk of recurring issues
• International and domestic travel could be required - up to 10%

What do you bring to the team

• Requires 3+ years of technical experience in the field of Unified Communications and/or Telecommunications
• Bachelor's Degree in computer science, Engineering or another technical field
• Preferred vendor experience: Microsoft, AWS, VMWare, Cisco, Audiocodes, Polycom and Jabra/Plantronics
• Design and deployment experience with Teams, Skype for Business and/or O365
• Strong knowledge of Telecom technologies such as VoIP, telephone carriers and associated services, SIP trunking, etc
• Knowledge of AD, DNS, DHCP, Networking, Firewall technologies
• Experience with PowerShell or other other scripting tools
• Familiarity with one or more Contact Center solutions
• Broad Knowledge of Telecom Management, Monitoring and Provisioning Tools
• Strong analytical skills, dedication, attention to detail and ability to excel under pressure
• Ability to work well with others in a team-oriented environment
All qualified applicants will receive consideration for employment without regard to race, color, religion, place of origin, ethnic origin, national origin, ancestry, age, sex, sexual orientation, gender identity, transgender status, genetic information, mental or physical disability, marital status, pregnancy, veteran status, or any other characteristic protected by applicable national, state, or local law.

Our Company

Hitachi Vantara is part of the Global Hitachi family. We balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from what's now to what's next by unlocking the value of their data and applications to solve their digital challenges, achieving outcomes that benefit both business and society.

Our people are our biggest asset, they drive our innovation advantage, and we strive to offer a flexible and collaborative workplace where they can thrive. Diversity of thought is welcomed, and our employee base is represented by several active Employee Resource Group communities. We offer industry leading benefits packages and promote a creative and inclusive culture. If driving real change gives you a sense of pride and you are passionate about powering social good, we'd love to hear from you.

Our Values

We strive to create an inclusive environment for all and are open to considering home working, compressed/flexible hours, and part-time arrangements. Get in touch with us to explore how we might be able to accommodate your specific needs.

We are proud to say we are an equal opportunity employer and welcome all applicants for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. With Japanese roots going back over 100 years, our culture is founded on the values of our parent company expressed as the Hitachi Spirit.

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