Customer Success Engineer

The Company

Hitachi Vantara, a wholly-owned subsidiary of Hitachi, Ltd., guides our customers from what's now to what's next by solving their digital challenges. Working alongside each customer, we apply our unmatched industrial and digital capabilities to their data and applications to benefit both business and society. More than 80% of the Fortune 100 trust Hitachi Vantara to help them develop new revenue streams, unlock competitive advantages, lower costs, enhance customer experiences, and deliver social and environmental value.

Responsibilities

• Work with internal and external customers to ensure they are utilizing the product and platform successfully
• Work closely with customers to provide level 3 systems support, supporting project initiatives in continuous service improvement, the performance of system administration tasks, and system maintenance activities
• Install and upgrade infrastructure and application platform as required for internal and external customers
• Work closely with development teams to provide system engineering support, solve system problems, and ensure production readiness
• Ensure service level standards by responding to and escalating production issues
• Be a customer advocate by communicating customer requests to product management and development teams
• Create internal tooling to improve the support experience
• Assist with infrastructure planning and implementation

Qualifications

• 3+ years in a Customer Success or Support role
• 3+ years cloud experience (AWS/Azure/GCP)
• 3+ years experience working with Linux and command line utilities
• 2+ years experience working with container technologies like Docker
• 1+ years experience working with Kubernetes
• AWS Certified Solutions Architect - Associate

Desired skills

• AWS/Azure/GCP
• Cloud networking
• Basic Linux administration and shell scripting
• Ability to read and understand Terraform
• Docker and Kubernetes administration
• MySQL or other SQL

We are an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.