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Technical Services Analyst

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Location: Wacol, Queensland, Australia
Job ID: PBGPF_1627024094
Date Posted: Aug 22, 2021
Segment: Construction Machinery
Business Unit: Hitachi Construction Machinery
Company Name: Hitachi Construction Machinery (Australia) Pty Ltd
Profession (Job Category): IT, Telecom & Internet
Job Type (Experience Level): Experienced
Job Schedule: Full-Time

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About Us

Hitachi Construction Machinery Australia (HCA) is a global brand providing a variety of machinery for the Construction, Mining and Forestry industries. At the heart of HCA's trusted and reliable equipment lies a team of talented and dedicated people committed to providing industry-leading machinery and solutions.

The Opportunity

HCA's Brisbane Branch has an opportunity for an experienced and motivated Technical Services Analyst to join our dynamic Fleet Management System team.

Reporting to the National Project Manager, the core focus for this position will be to deliver high quality service desk support to our customers by remotely supporting our suite of Fleet Management technologies. To be successful in the role, great knowledge of SQL DB is a must. Main responsibilities include:

  • Providing a high level of support services to our customers by offering regular feedback on progress of reported support incidents
  • Provisioning of new customer deployments including installation, configuration and documentation of Windows Server environments, Microsoft SQL Server and Wireless networks
  • Diagnosis of reported issues and accurate database management with resolution reporting
  • Staying current with your knowledge of current technologies including WencoLite and WencoMine FMS and GPS solutions.
  • Contributing to the safety of all HCA employee's and customers

To be successful in this role you:

  • Must be proficient in SQL and demonstrate ability to generate reports (you will be required to bring an example of your work to the interview)
  • Will have hands on experience with the use of scripting to automate tasks
  • Will have an understanding of networking protocols and technologies (WAN, LAN & Wireless)
  • Will have a tertiary degree in Information Technology, Software Engineering or equivalent
  • Must have the highest level of written and verbal communication skills


In return, you will receive:

  • A competitive salary package + Company Biannual Bonus
  • Access to free OEM training and benefits
  • Rewarding employee benefits on a range of goods and services with exclusive staff discounts
  • A permanent long term career in a growing business
  • Supportive management who value your input in finding new and improved ways to achieving success
  • Be a part of a leading OEM which genuinely values and ensures everyone is happy and safe at work!

Here at Hitachi, we believe that success comes from the partnership of our market-leading products and the quality of our people. We are an equal opportunity employer, do not discriminate on any basis and wholeheartedly value diversity at our company.

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