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Service Delivery Manager - Healthcare Applications

Location: London
Job ID: 1010823HV
Date Posted: Jul 26, 2021
Segment: IT
Business Unit: Hitachi Vantara
Company Name: Hitachi Vantara Corporation
Profession (Job Category): Sales, Marketing & Product Management

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Meet our Team

Our NBSS Support team are a small, specialist EMEA team that provide technical and functional Application Management Support on a critical Cancer Screening Programme for our NHS customers across the UK.

What you'll be doing

You'll be working as the linchpin between our customers teams and our internal support desk and 2nd/3rd line teams. Primarily taking ownership of Service Delivery (ITIL) and the management of small to medium sized projects. Overseeing the meeting of SLA's, adherence to contractual obligations and management of associated risk/financial controls.

What you bring to the team
  • Proven experience of leading and managing Service Delivery teams, specifically Application Support and Development
  • Strong planning and organisation, flexible and adaptable to meet the demanding needs of the role.
  • Proven history of Liaison with 3rd Parties and stakeholder management
  • ITIL Foundation Certified (min) or ITIL Manager Certified or Practitioner Level
  • Proven experience of managing/controlling the following ITIL Service Management Disciplines: Service Desk, Incident, Problem, Change, CSI (Continuous Service Improvement), Service Level Agreement - Release Management

Our Company

Hitachi Vantara is part of the Global Hitachi family. We balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from what's now to what's next by unlocking the value of their data and applications to solve their digital challenges, achieving outcomes that benefit both business and society.

Our people are our biggest asset, they drive our innovation advantage and we strive to offer a flexible and collaborative workplace where they can thrive. Diversity of thought is welcomed and our employee base is represented by several active Employee Resource Group communities. We offer industry leading benefits packages (flexible working, generous pension and private healthcare) and promote a creative and inclusive culture. If driving real change gives you a sense of pride and you are passionate about powering social good, we'd love to hear from you.

Our Values

Research tells us that some applicants, especially those from underrepresented groups, can be put off from applying for roles if they need flexibility or feel they don't meet all of the set criteria. We strive to create an inclusive environment for all and are open to considering home working, compressed/flexible hours and part-time arrangements. Get in touch with us to explore how we might be able to accommodate your specific needs.

We are proud to say we are an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. With Japanese roots going back over 100 years, our culture is founded on the values of our parent company expressed as the Hitachi Spirit:

Wa - Harmony, Trust, Respect

Makoto - Sincerity, Fairness, Honesty, Integrity

Kaitakusha-Seishin - Pioneering Spirit, Challenge
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