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Senior Delivery Excellence and Process Consultant

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Location: Hyderabad India
Job ID: 1012502HV
Date Posted: Aug 30, 2021
Segment: IT
Business Unit: Hitachi Vantara
Company Name: Hitachi Vantara Corporation
Profession (Job Category): Sales, Marketing & Product Management

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Hi,

About Company:-

For over 100 years, Hitachi Vantara Federal has been inventing the future through an innovative mindset and leading the way in data-driven solutions. Hitachi Vantara Federal is meeting an urgent and fast-growing demand that combines technology, intellectual property, and industry knowledge to deliver data-managing solutions. Our company is positioned to continue to deliver extraordinary outcomes that help enterprises improve their customers' experiences, develop new revenue streams, and lower the costs of businesses. We drive advantage for our clients by combining IT, operational technology (OT), and domain expertise. Join our team today to help continue to make the extraordinary happen.

Senior Delivery Excellence and Process Consultant

Senior Process and Quality Analyst responsibile for Quality and Delivery Excellence

As the Senior Process Consultant is responsible for quality and delivery excellence in India Delivery Center. He/She has responsibility including - Quality of deliverables and services Client Satisfaction, Program Management, Delivery Risk Management, Delivery Metrics reporting, Standards, Tools - Processes, Delivery Reviews ,Audits - Reporting, Continuous Improvement initiatives

Key activities will include:
  • Works closely with Service Delivery Manager/Leads , Functional Leads to oversee Delivery Quality and Continuous Improvement.
    • Evaluates and customize current policies, processes, and workflow to meet customer process requirements and expectations.
    • Train the Delivery team on QMS Processes and instititionalze the processes across all Managed service lines
    • Implement ITIL Best practices across all Managed Services
    • Maintains givernance of Incident ,Change, Problem Management
    • Defines and leads the Knowledge management and Risk management for the project
    • Lead - mentor Process Improvement projects leveraging Lean Six Sigma methodologies, Statistics to deliver targeted Business value.
    • Lead and facilitate to ensure deployment of Organization's QMS practices and adherence to internal - external audit requirements for ISO 9001, ISO 20000, ISO 27001, CMMI Services Model etc.

Education and Functional Experience Requirements:
• Bachelor's degree in Computer Science, Engineering or related technical field
• 8 + years Service Delivery experience in a technical-based leadership position and 4+ years experience leading quality and delivery excellence function
• Proven expertise in developing and deploying processes, practices in adherence to ISO 9001, ISO 20000, CMMI Services model ,ITIL Frameworks and Best Practices
• Strong quality background with firm knowledge of delivery metrics, Delivery Risk Management and continouous improvements
• Understands, manages and delivers on customer expectations and maintains positive relationships internally and externally
• Ability to communicate key competitive differentiation solution benefits to target audience
• Demonstrate effective presentation and delivery of technical and related business messaging skills
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