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Global Service Desk Analyst

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Location: Dallas, Texas, United States
Job ID: 1012530HV
Date Posted: Aug 11, 2021
Segment: IT
Business Unit: Hitachi Vantara
Company Name: Hitachi Vantara Corporation
Profession (Job Category): Sales, Marketing & Product Management

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Meet our Team

Global Service Desk Analyst is responsible for providing services around level 1 tickets or requests, maintaining client satisfaction through interaction, and providing coverage and support for client and contract requirements.

What you'll be doing
  • Actioning tickets and requests from clients
  • Answering client phone calls
  • Managing client knowledge bases
  • Actioning Hitachi Vantara tickets
  • Satisfying client coverage requirements
  • Monitoring client alerts
  • Interfacing with clients and their user base
  • CSI of client infrastructure, processes and systems

What you bring to the team
  • 5+ years experience
  • Active experience resolving 250+ tickets across tier 1-4 scenarios
  • Remote image management
  • Networking infrastructure
  • Windows server admin
  • Scripting skillsets in powershell, linux
  • Active Directory Management
  • Hardware/software configuration/installation
  • VOIP

Our Company

Hitachi Vantara is part of the Global Hitachi family. We balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from what's now to what's next by unlocking the value of their data and applications to solve their digital challenges, achieving outcomes that benefit both business and society.

Our people are our biggest asset, they drive our innovation advantage and we strive to offer a flexible and collaborative workplace where they can thrive. Diversity of thought is welcomed and our employee base is represented by several active Employee Resource Group communities. We offer industry leading benefits packages (flexible working, generous pension and private healthcare) and promote a creative and inclusive culture. If driving real change gives you a sense of pride and you are passionate about powering social good, we'd love to hear from you.

Our Values

We strive to create an inclusive environment for all and are open to considering home working, compressed/flexible hours and flexible arrangements. Get in touch with us to explore how we might be able to accommodate your specific needs.

We are proud to say we are an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. With Japanese roots going back over 100 years, our culture is founded on the values of our parent company expressed as the Hitachi Spirit:

Wa - Harmony, Trust, Respect

Makoto - Sincerity, Fairness, Honesty, Integrity

Kaitakusha-Seishin - Pioneering Spirit, Challenge
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