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FAE Sr. Software Engineer

Location: Farmington Hills, Michigan, United States
Job ID: R0003675
Date Posted: Sep 24, 2021
Segment: Smart Life
Business Unit: Hitachi Automotive
Company Name: Hitachi Astemo Americas, Inc.
Profession (Job Category): Engineering_NewEngineering & Science
Job Type (Experience Level): Experienced
Job Schedule: Full time
Remote: No

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Description

As a Field Application Engineer, you will be responsible for customer support for Hitachi’s suspension controller. The Field Application Engineer will interface with customers on a day-to-day basis to assist customer with Hitachi’s product. You will be main interface for customer from the program kick off to launch and postproduction support. You will be responsible for software integration and troubleshooting customer issues in either bench environment or in customer vehicles.

Job Responsibilities: 

Includes the following (other duties may be documented and assigned by local management and some duties may not apply dependent upon the requirements of the position at each specific Hitachi Astemo site and/or the strengths of the employee and the needs of the company):  

  • Provide on-site support when requested by customer to support onsite flashing of software or debugging on customer bench or vehicle.
  • Build relationship with key customer contacts to get insights into future   business opportunities.
  • Lead all customer reported issues either on bench or field issues. Ensure resolution to problem by coordinating with design engineering team and customer. Provide weekly status to customer on all open issues. Create 8D and Rootcause documentation.
  • Take lead in communication between customer and Hitachi internal team such as design engineering, plant, logistics and QA.
  • Support customer field trips
  • Support the team with software baseline creation, software release and integration testing
  • Coordinate meeting between Hitachi and customer team for design reviews or customer issues.

Qualifications:

  • Hands on experience in troubleshooting and debugging
  • Experience on Rootcause methods such as fault tree analysis and fishbone
  • Microcontrollers. 32-bit automotive multi-core micros. Renesas E2x/RH850 family; Infineon Aurix TCxx family; NXP MPC55xx family. 
  • Software Development Tools. Cross compilers, static code analysis, in-circuit debuggers, serial communication tools, HIL systems, measurement & calibration tools. 
  • Test Equipment. Oscilloscope, multimeter, logic analyzer, current probes, function generator, etc. 
  • Communication Protocols. CAN, CANFD, LIN, SENT, Ethernet. UDS, GMLAN, FNOS, J1939, IEEE15765. 
  • Application Domains. Powertrain, Automatic Transmission Controls, Gasoline Engine Control, Diesel Engine Control, Basic Software (BSW) 
  • Excellent verbal and written English skills.

Education:  Bachelor of Science Degree in Computer Science or Electrical Engineering 

Experience:  7+ years' experience in writing embedded software in C with knowledge/ 2+ years of experience as field application engineer/resident engineer.

Job level determined by various factors such as organization size, responsibility, career stage, and capabilities.

Travel: 40% Domestic may be required as needed (mostly local)

Work Environment: Primarily in a professional business office with exposure to testing areas and periodic exposure to manufacturing environments.

Equal Opportunity Employer (EOE)-Females/Minorities/Protected Veterans/Individuals with Disabilities

If you need a reasonable accommodation to apply for a job at Hitachi, please send the nature of request and contact information to [email protected] Queries other than accommodation requests will not be responded to.

Equal Opportunity Employer (EOE)-Females/Minorities/Protected Veterans/Individuals with Disabilities

If you need a reasonable accommodation to apply for a job at Hitachi, please send the nature of request and contact information to [email protected]. Queries other than accommodation requests will not be responded to.

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