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Field Service Engineer

Location: Zaltbommel Netherlands
Job ID: 1012522HV
Date Posted: Aug 16, 2021
Segment: IT
Business Unit: Hitachi Vantara
Company Name: Hitachi Vantara Corporation
Profession (Job Category): Customer Service & Contact Center Operations

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Hitachi Vantara has a world class IT infrastructure product portfolio and our Dutch business is performing well. Our Customer Service and Support group (CS-S) are a regional team, with 6 members based on (in) Holland that are responsible for the support of our customers across the country. Customers range from banks, telco, utility and public accounts, all with mission critical Hitachi solutions deployed.

The Dutch team is a high performing, close knit team of field support engineers that have fantastic relationships with our customers and their technical teams. Due to the retirement of a long serving and great team member we are looking to add another permanent team member.

The customer engineer performs a variety of duties, including but not limited to:
  • Supporting product installations
  • Deliver ongoing maintenance support services
  • Support high priority incident resolution
  • Ensure high standard of customer satisfaction at all times - both external and internal
  • Working as part of the 24/7 on call shift rota for the country

We require a broad technical understanding for you to be successful in this role. Training is provided on the Hitachi product portfolio but the basis of your experience will span:
  • Block storage systems
  • Storage Area Networks
  • NAS solutions
  • Server infrastructure
  • Windows OS
  • IP networking

Our field engineers have fantastic customer relationships and are a big reason we retain and grow our accounts. If you area skilled technician with the right personal attributes this could be the right role for you!

Our Values

We strive to create an inclusive environment for all and are open to considering home working, Get in touch with us to explore how we might be able to accommodate your specific needs.

We are proud to say we are an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. With Japanese roots going back over 100 years, our culture is founded on the values of our parent company expressed as the Hitachi Spirit:

Wa - Harmony, Trust, Respect

Makoto - Sincerity, Fairness, Honesty, Integrity

Kaitakusha-Seishin - Pioneering Spirit, Challenge
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