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Technical Product Support

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Location: Welshpool, Western Australia, Australia
Job ID: ATDFM_1629327573
Date Posted: Sep 17, 2021
Segment: Construction Machinery
Business Unit: Hitachi Construction Machinery
Company Name: Hitachi Construction Machinery (Australia) Pty Ltd
Profession (Job Category): Administration & Facilities
Job Type (Experience Level): Experienced
Job Schedule: Full-Time

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About Us

H-E Parts International Mining Solutions is the leading independent supplier of replacement parts and components for haul trucks, electric shovels, hydraulic excavators and support equipment to the global mining industry. Our vision is to lead in providing innovative solutions that improve mine and industrial maintenance. Innovation. Not Duplication. ™

The Opportunity

We are currently seeking an enthusiastic Sales - Technical Product Support specialist to join our Perth (Welshpool) team. In this permanent full time role, your core focus will be planning and carrying out all job costing activities, using your technical ability to quote thoroughly and accurately. Reporting to the Branch Manager, you will:

  • Generate estimates, proposals, quotes and job reports for existing and prospective customers, exercising a high level of attention to detail
  • Promote H-E Parts International products and services to existing and prospective customers
  • Use your technical expertise to provide customer support relating to products, pricing, service and status updates on any work in progress, ensuring that customer delivery expectations are met
  • Carry out all aspects of relevant job administration such as sales order creation, job creation, invoicing etc
  • Expedite a suitable solution relating to customer problems, complaints and warranty claims, assisting them in troubleshooting any technical issues they may have

About you

Our aim is to provide the best customer service through an empowered, talented, and responsive team. To achieve this we are looking for someone with strong customer service skills backed by a thorough technical knowledge of the products and services H-E Parts has to offer.

You will also have:

  • A commitment to working in a safe manner, abiding by all safety processes and procedures
  • Australian or Australian Recognised Trade Certificate in the Mechanical or Heavy Mining / Earthmoving industries
  • The ability to develop and maintain electronic and paper-based filing systems (experience with Pronto or similar ERP system is beneficial but not essential)
  • The ability to work in busy conditions, subject to tight timeframes and with competing demands
  • The ability to travel from time to time to visit customers or attend company sales meetings


We will provide a safe, productive and supportive workplace that attracts and retains the best talent. You can also expect:

  • Job Security and the potential for Career Advancement
  • A competitive salary working within a global mining services business in growth mode
  • A stable organisation with a great workplace culture
  • Internal training and upskilling to enable us to adapt to the changing needs of our industry
  • A range of employee benefits that will make your experience working at H-E Parts International Mining Solutions both professionally and personally rewarding

This is an exceptional opportunity to join a stable organisation with a great workplace culture and excellent employee benefits.

So, need or want a change in career path? What are you waiting for? APPLY NOW and submit your resume for consideration.

At H-E Parts International we value the strength of diversity. As an Equal Opportunity employer, we are committed to cultivating and maintaining a diverse and inclusive workplace.

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