Customer Education Sales Consultant

Meet the Team

We represent Hitachi Vantara to enterprise clients across industries, establishing business relationships to understand customer challenges so that we can deliver profitable business for Hitachi products, services and solutions. We collaborate as a team and cross-functionally to ensure the success of our customers; success that is celebrated and shared. Our solutions bring value to every line of business and we need people like you to build those deep relationships and to passionately articulate our value proposition.

The Global Learning Education Services Consultant (GLESC) will work with customers, partners and Account Team(s) to develop and deliver comprehensive, customized education solutions that enable successful implementation, adoption, and usage of Hitachi Vantara solutions. This includes understanding the customer's business objectives and critical business issues and creating comprehensive training readiness solutions to support the customer's proprietary business processes. This position reports to the Director, Global Learning Education Services. This position is available anywhere in the East Coast of the US.

What you will be doing

As the single point of contact for Hitachi Vantara Education Services in their respective region(s), the GLESC responsibilities have significant range across the entire customer lifecycle and organizations within Hitachi Vantara. This position is responsible for managing business through forecasting, account strategy, and planning. Develop solution proposals encompassing all aspects of the Education offerings for Customers, Partners and Employees. Participate in the development, presentation and sales of an education value proposition. Scope and negotiate pricing and contractual agreement to close the sale. Identify and develop strategic alignment with key sales influencers.

Creating Adoption

• Participate in sales campaigns to showcase Global Learning Education Services portfolio and methodologies
• Develop and maintain partnership with sales and services organization
• Accountable for manage scope, level of effort, costs and organize the delivery
• Develop strategic learning paths to leverage the customer experience
• Provide technical and collateral support for proposals in sales campaigns
• Manage and promote external and internal training attendance
• Identify needs from the field to improve training development process

Customer Experience

• Work with the sales organization in the Customer life cycle creating Customer adoption, supporting the expansion of the solutions and renewing contracts
• Accountable for the quality of trainings in his/her region
• Communicate the Education Services offerings for the Hitachi Vantara community - Customer, Partners and Employees
• Create Customer Adoption/Enablement, Expand and Renew

Business Management (P-L)

• Make recommendations to improve Global Learning Education Services capabilities and revenue generation
• Create new local Education Services Offerings and campaigns to reach the financial results
• Develop, manage, and report on metrics pertinent to the region on a regularly scheduled basis
• Provide revenue forecasting

Performance Measures

• Achieves assigned regional Revenue, margins and consumption Targets
• Revenue Forecasting accuracy for the region
• Achieves strategic customer satisfaction objectives defined by Hitachi management
• Completes required training and development objectives within the assigned time frames
• Measured against on-time and on-budget delivery metrics

What you bring to the team

• 5+ years of experience within a learning, education services, professional services, pre-sales, or IT consulting services provider organizations
• College degree or equivalent work experience
• Proven evangelist ability to motivate account teams to take action and generate results
• Intellectually curious and capable of quickly learning new solutions, technologies and understanding value delivered to various buyers
• Proven networking skills and the ability to quickly establish credibility and create confidence with partners, customers and colleagues
• Hands-on regional leader who exhibits a strong work ethic and collaborative management style by delving deeply into details to achieve wins
• Demonstrate strong presentation skills
• Demonstrated ability to work in a cross matrixed organization influencing non reporting teams to achieve outcomes.
• Knowledge of Hitachi Vantara and 3rd party technologies
• Experience in writing detailed business/functional specifications documents
• Proven ability to exercise good judgment and make sound business decisions with sparse data
• Demonstrated ability to gain consensus in a diverse environment
• Exercise strong verbal and written communication skills
• Demonstrate an ability to work in unstructured environments and situations providing self-direction and self-motivation
• Demonstrated ability to interact with customers at all levels
• Demonstrated ability of working with sales teams to accomplish goals of developing, promoting, and selling education services
• Must have a proven track record of revenue attainment within an education services organization.
• Assertive, driven and flexible team player willing to do what it takes to support the success of Hitachi Vantara

Our Company

Hitachi Vantara is part of the Global Hitachi family. We balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from what's now to what's next by unlocking the value of their data and applications to solve their digital challenges, achieving outcomes that benefit both business and society.

Our people are our biggest asset, they drive our innovation advantage as we strive to offer a flexible and collaborative workplace where they can thrive. Diversity of thought is welcomed and our employee base is represented by several active Employee Resource Group communities. We offer industry leading benefits packages (flexible working, generous pension and private healthcare) and promote a creative and inclusive culture. If driving real change gives you a sense of pride and you are passionate about powering social good, we'd love to hear from you.