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Parts Specialist - Customer Support

Location: Lower Hutt, Wellington, New Zealand
Job ID: N68C8_1630375146
Date Posted: Aug 31, 2021
Segment: Construction Machinery
Business Unit: Hitachi Construction Machinery
Company Name: CablePrice (NZ) Ltd
Profession (Job Category): Administration & Facilities
Job Type (Experience Level): Experienced
Job Schedule: Full-Time

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The Role

With strong growth Nationally in our parts departments, our Lower Hutt team has a new and exciting opportunity for experienced and motivated individuals to join the customer service team in the position of a Parts Specialists.

The position will see you focus on the coordination and supply of quality parts to our much-loved customer base whilst also liaising with internal stakeholders to coordinate high level service delivery.

This role will be best suited to someone who enjoys varied work as you will be providing outstanding online and phone customer service from an operational standpoint. In this position, you will be well supported to provide a range of OEM level services ranging from sourcing parts, invoicing and customer query management through to warranty support and stock coordination.

If you consider yourself to have the following, then we want to hear from you!

  • Personal Drive - Confident, self-competence and a positive, forward thinking attitude.
  • Ownership - Motivated to fulfil an individually managed workflow and takes pride in personal work output.
  • Customer Focus - Connected and committed to understanding customer needs and striving to strengthen relationships.
  • Creative problem solver - Identifies every opportunity for continuous improvement in sourcing and supplying parts by interacting with multiple internal and external stakeholders

To be successful in this role, you will need:

  • Experience & Skill set - Demonstrated knowledge and previous experience in a Parts environment
  • Industry Knowledge: A developed mechanical understanding of the Construction and Mining and/or Commercial Vehicle field would be highly regarded but is not essential.
  • Warehousing & Logistics Coordination: With confident computer literacy skills
  • Safety Conscious - A strong, developed awareness and commitment to personal and peer health and safety.
  • Analytical thinking - Ability to navigate any issues in supply and demand whilst identifying continuous improvement and up selling opportunities.
  • Autonomous productivity - A self-driven Initiative to plan work fronts efficiently and effectively to deliver Hitachi's Promise of Total Customer Satisfaction

Our people are the key to making CablePrice a successful company. We encourage an innovative, fun work environment and a positive culture. Our people are engaged, motivated and we work hard to keep it that way. We invest in our employees with ongoing coaching, training and career development as well as succession planning and promotion from within.

CablePrice (NZ) Ltd has an overall objective of promoting our company as a fully inclusive and diverse workplace irrespective of a person's age, gender, ethnicity, culture, disability or personal beliefs. We aim to employ the best person for the role and if that person needs additional support, we look at ways to accommodate that employee in the workplace. We look to promote internally and provide the right environment to grow our people to be successful with the view of being an equal employment opportunity employer

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