Meet our Team
We represent Hitachi Vantara to enterprise clients across industries, in North America and Europe, Middle East, Africa regions. We are establishing business relationships to understand and solve customer challenges related to orders, invoices and payments so that we can deliver the best financial results. We collaborate as a team and cross-functionally to ensure a smooth cash collection process and timely receipts.What you'll be doing
Cash Collection Team member is responsible for contacting external Hitachi Vantara customers in regards to payments of invoices. Collectors speaking local languages and English are the first point of contact in case of invoice disputes and they coordinate dispute resolution with other internal departments. Collectors also provide customer accounts statements and other required invoice related documentation to customers upon request. Cash allocation specialists are part of our team, are responsible for applying payments towards invoices and resolving unapplied balances and work hand-in-hand with the collectors. All team members contribute to customer aging quality, DSO results, cash forecast accuracy, low bad debt reserve and timely resolution of collection challenges. We also report our KPI's to US corporate and local field finance management, controllership and treasury. Cash Collectors work closely with the credit team members to mitigate credit risks and maintain their customers' portfolios in good financial health. The Team is actively participating in OTC continuous improvement projects (both top down and bottom up initiatives) and testing outcomes. Teamwork, communication, customer service skills and a can-do attitude are what it takes to be successful in this team.What you bring to the team
• Fluent German language skills to enable you to directly speak with customers and colleagues in Germany, Austria and Switzerland
• Courtesy and professional manner of communication to establish deep and successful relationships
• Accuracy, accounting literacy and problem solving skills to resolve invoice and account statement enquires
• Experience, excellent time and task management to ensure appropriate prioritization
• Internal motivation and a can-do-attitute in face of daily challengesOur Company
Hitachi Vantara is part of the Global Hitachi family. We balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from what's now to what's next by unlocking the value of their data and applications to solve their digital challenges, achieving outcomes that benefit both business and society.
Our people are our biggest asset, they drive our innovation advantage and we strive to offer a flexible and collaborative workplace where they can thrive. Diversity of thought is welcomed and our employee base is represented by several active Employee Resource Group communities. We offer industry leading benefits packages (flexible working, generous pension and private healthcare) and promote a creative and inclusive culture. If driving real change gives you a sense of pride and you are passionate about powering social good, we'd love to hear from you.Our Values
Research tells us that some applicants, especially those from underrepresented groups, can be put off from applying for roles if they need flexibility or feel they don't meet all of the set criteria. We strive to create an inclusive environment for all and are open to considering home working, compressed/flexible hours and flexible arrangements. Get in touch with us to explore how we might be able to accommodate your specific needs.
We are proud to say we are an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. With Japanese roots going back over 100 years, our culture is founded on the values of our parent company expressed as the Hitachi Spirit:
Wa - Harmony, Trust, Respect
Makoto - Sincerity, Fairness, Honesty, Integrity
Kaitakusha-Seishin - Pioneering Spirit, Challenge