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Client Services Principal

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Location: Toronto, Ontario, Canada
Job ID: 743999772083289HS
Date Posted: Nov 2, 2021
Segment: IT
Business Unit: Hitachi Solutions
Company Name: Hitachi Solutions Ltd
Job Schedule: Full-time

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Company Description

Hitachi Solutions is an impact-driven global leader in consulting dedicated to delivering competitive, end-to-end solutions based on the Microsoft Cloud. Our deeply connected teams are unified by our values and our commitment to helping clients succeed and compete with the largest global enterprises. We are a division of the 38th largest company in the world, and carry the strength of a vast network of interconnected Hitachi companies all while remaining nimble, agile, and ready to pivot at a moment's notice.

Hitachi Solutions started as three founding partners and transformed into nearly 2,000 consultants, developers, and support personnel all around the globe. With 36 Microsoft Partner of the Year awards, Hitachi Solutions has established itself as a leading partner in the ever-growing landscape of technology consulting.

Job Description

The role of Client Services Principal is the cornerstone of Hitachi's delivery organization and is exclusively focused on partnership between our Clients and our Delivery teams to ensure mutual success. Client Services Principals own the relationship with our clients, acting as their advocate and trusted advisor while providing a single point of accountability for Hitachi Solutions' engagement.

Client Services Principals can anticipate a diverse set of responsibilities and deliverables that cover multiple concurrent projects, clients, industries and technologies. The role is expected to provide leadership, guidance and oversight across the depth and breadth of Hitachi Solutions' offerings which is exclusively focused on Microsoft's Cloud Platform. This role requires a deep understanding of how all of Hitachi's capabilities can best serve our clients' needs across technologies such as D365FO, D365CE, Azure (Infrastructure, Custom Dev, IoT, Advanced Analytics, Artificial Intelligence), UX/UI, DevOps, Mobile and Portals.

If you are looking for an exciting and fast-paced career which balances the latest in technology together with the entrepreneurial spirit embedded in the DNA of the Hitachi brand, then consider joining our team.

  • Providing strong leadership to our Clients and Delivery teams to ensure expectations are aligned and commitments are met.
  • Executing a presales cycle from start to finish (Discovery, project scoping, estimation, pricing, margin, SOW definition and Client negotiation).
  • Partnering with our Clients (VP and C-Level) and identifying additional opportunities to deliver value.
  • Representing Hitachi at the Steering Committee level and taking accountability for Hitachi's delivery.
  • Actively coaching and mentoring Hitachi's Delivery team (Senior team members).
  • Establishing an environment where team members are motivated to reach their full potential, inspired through honest communication and providing team member autonomy.
  • Leveraging a solid understanding of the project management life cycle and related methodologies to deliver projects according to industry best practices and with improved predictability.
  • Overseeing a portfolio of projects (scope, cost, schedule, resources, quality, risk) as well as ownership of the project P&L and expected margin.
  • Proactively provides frequent communication and updates to both clients and internal Hitachi Solutions on project progress
  • Participate in ongoing process improvement within Hitachi Solutions around delivery, methodology, etc.


  • Minimum of 10 years' experience successfully leading full life-cycle Information Technology projects, on time and on budget to client's satisfaction
  • Proven experience successfully implementing multiple technologies within the Microsoft (or competitor Cloud) ecosystem, including some/all of the following: D365FO, D365CE, Azure (Infrastructure, Custom Dev, IoT, Advanced Analytics, Artificial Intelligence), UX/UI, DevOps, Mobile and Portals
  • Capability to learn all of Hitachi Solution's technology and services offerings and match those capabilities to potential client needs
  • Ability to communicate effectively with Senior Management (including business and IT C-level staff) and client/vendors
  • Balance of business knowledge and people management skills
  • Ability to develop project proposals, comprehensive project budgets, and plans and to contribute extensively through entire engagement lifecycle from sales to delivery
  • Applied experience with Project Management principles, practices, and methodologies such as RUP, EUP, AGILE, SCRUM, CMM, etc.
  • Certification in Project Management (ex: PMI PMP; Prince2) , Agile (ex: PMI-ACP; CSM; SAFe) and Organizational Change Management (nice to have) (ex: Prosci; ACMP CCMP)
  • Proven success leading projects with budgets over five (5) Million dollars and lead a team of up to 20 plus consultants
  • Must be prepared to travel domestically and internationally as required.

Additional Information

All your information will be kept confidential according to EEO guidelines

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