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Customer Engineer

Location: Montreal Canada
Job ID: 1013971HV
Date Posted: Sep 15, 2021
Segment: IT
Business Unit: Hitachi Vantara
Company Name: Hitachi Vantara Corporation
Profession (Job Category): Customer Service & Contact Center Operations

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Meet The Team

Hitachi Vantara, a wholly-owned subsidiary of Hitachi, Ltd., guides our customers from what's now to what's next by solving their digital challenges. Working alongside each customer, we apply our unmatched industrial and digital capabilities to their data and applications to benefit both business and society. More than 80% of the Fortune 100 trust Hitachi Vantara to help them develop new revenue streams, unlock competitive advantages, lower costs, enhance customer experiences, and deliver social and environmental value.

What You Will Be Doing

Responsible for performing basic break/fix repairs following specific documented procedures such as replacing failed media. Will work under the direction of a experienced Customer Engineer. Can assist a more senior level CS-S colleague on installations and/or maintenance actions. This position will monitor Hitachi Remote Ops error logs on a daily basis and notify a senior CS-S colleague for direction in an effort to minimize or eliminate any impact to the customer.

1. May assist with specified Installations, under the direction of a senior level Customer Engineer, depending on skill level acquired.
2. Replaces simple failed components, such as HDD, FMD, SSD's, Controllers, power Supplies.
3. Responsible for Parts Returns and administrative duties such as maintaining Salesforce.
4. Responds to Trouble Calls within HDS Guidelines
5. Communicates clearly with other team members and management
6. Must be fully bilingual, read and write in both French and English

What You Will Bring To The Team

0-1 years Technical College or Trade School training in Computer Science or related field. Experience with Hitachi or like storage, SAN and network environments, is a plus. Must have basics of today's technology platforms in the storage arena. Operating Systems knowledge is a plus. Must be able to work weekends and nights for on-call duty.

1. No direct reports.
2. No Budget control.
3. Scope of influence is medium.
4. Impact of errors incurred during parts replacement activities can be high.
5. Must be able to lift 60 lbs. and work around heavy boxes and equipment.

Our Company

Hitachi Vantara is part of the Global Hitachi family. We balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from what's now to what's next by unlocking the value of their data and applications to solve their digital challenges, achieving outcomes that benefit both business and society.

Our people are our biggest asset, they drive our innovation advantage and we strive to offer a flexible and collaborative workplace where they can thrive. Diversity of thought is welcomed and our employee base is represented by several active Employee Resource Group communities. We offer industry leading benefits packages (flexible working, generous pension and private healthcare) and promote a creative and inclusive culture. If driving real change gives you a sense of pride and you are passionate about powering social good, we'd love to hear from you.

Our Values

We strive to create an inclusive environment for all and are open to considering home working, compressed/flexible hours and flexible arrangements. Get in touch with us to explore how we might be able to accommodate your specific needs.

We are proud to say we are an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. With Japanese roots going back over 100 years, our culture is founded on the values of our parent company expressed as the Hitachi Spirit:

Wa - Harmony, Trust, Respect

Makoto - Sincerity, Fairness, Honesty, Integrity

Kaitakusha-Seishin - Pioneering Spirit, Challenge

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