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District Manager - CS-S

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Location: Remote
Job ID: 1014039HV
Date Posted: Oct 27, 2021
Segment: IT
Business Unit: Hitachi Vantara
Company Name: Hitachi Vantara Corporation
Profession (Job Category): CS-S
Remote: Yes

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Meet The Team

Hitachi Vantara, a wholly-owned subsidiary of Hitachi, Ltd., guides our customers from what's now to what's next by solving their digital challenges. Working alongside each customer, we apply our unmatched industrial and digital capabilities to their data and applications to benefit both business and society. More than 80% of the Fortune 100 trust Hitachi Vantara to help them develop new revenue streams, unlock competitive advantages, lower costs, enhance customer experiences, and deliver social and environmental value.

What You Will Be Doing

The CS-S District Manager Position Requires many common activities reserved for the day to day business. These baseline activities that must be completed each week. A District Manager must be prepared to expect the unexpected and lead all Local/Global teams to a positive resolution. The District Manager role is mission critical to the Hitachi Vantara Service and Support business.

Day to Day DM Expectations:
• Payroll - Audit, Approvals of Time Entry and Time Off, Overtime Management
• Employee necessities - Field level Support, Common HR Needs, Management of Assets
• Management of "around the clock" employee shifts relative to customer requirements
• Daily Reports/KPI Reports - Ensuring that Measurements to goals are met by all employees (Customer Target Reponses and Commitments)
• P-L Activity - Ensuring Expense allocations are within guidelines. Management of Billable activities
• Resource allocation/Vacations/Sick/Activities - Committing to Customer Coverages while ensuring quality of life standards for employees
• Customer Inquiries - Responding to all Customer inquiries/concerns both verbal and written
• New Equipment Deliveries - Ensuring the proper timing related to new equipment installations
• Renewal Requests/Inquiries - Monitoring the flow of expiring maintenance agreement with the expectation of rollover to new maintenance terms.
• Billable Service Requests - Ensuring billable activity is posted in a timely manner
• Customer Meetings - Attending all Customer sessions within their district, as warranted
• Employee Meetings - Coordinate weekly/biweekly meetings with all employees
• Local Customer Reports - Provide reports as warranted to specific customer base
• Top 50 Customer Meetings - DM will attend any Top 50 Customer meeting in which they have responsibility within their district
• Employee Performance Actions - Be responsible for the positive and negative performance actions of their employees
• GEO Team Meetings - Will attend all VP meetings as warranted
• Product Meetings - Will attend all Product Support Meetings as warranted
• Hot Customer Meetings - Will attend the weekly Hot Customer meetings. DM will also include any negative customer situation to this meeting.
• ISP Meetings - Will attend all Service Provider meetings and review the latest activity and logistics report
• 7X24 Availability - DM will be available 365 days within the year (vacation excluded)

Additional Activities outside of the Monday - Friday 40-hour work week:
• Unexpected Severity One - Customer Down Events
o Requires a "drop everything" mentality
o Will occupy an extreme amount of personal time
o May require an extreme amount of touch point calls
o May require every hour updates until completion
o May require escalations to Executive Leadership
o May require internal and customer meetings
o Are always intense and high-pressure events
o Does not discriminate on the time of day of occurrence
• Severity Two - Customer impact / performance situation (Every DM will ultimately be engaged in several Severity Two situations:
o May not be as intense as a Severity One, but will occupy a high amount of after-hours personal time
o Also requires a "drop everything" mentality
o Are Always intense and high-pressure events
o Will require at least one or more of the Severity One attributes

What You Will Bring To The Team
  • Bachelor's Degree preferred
  • 5+ years management experience preferred
  • Technical experience a plus

Our Company

Hitachi Vantara is part of the Global Hitachi family. We balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from what's now to what's next by unlocking the value of their data and applications to solve their digital challenges, achieving outcomes that benefit both business and society.

Our people are our biggest asset, they drive our innovation advantage and we strive to offer a flexible and collaborative workplace where they can thrive. Diversity of thought is welcomed and our employee base is represented by several active Employee Resource Group communities. We offer industry leading benefits packages (flexible working, generous pension and private healthcare) and promote a creative and inclusive culture. If driving real change gives you a sense of pride and you are passionate about powering social good, we'd love to hear from you.

Our Values

We strive to create an inclusive environment for all and are open to considering home working, compressed/flexible hours and flexible arrangements. Get in touch with us to explore how we might be able to accommodate your specific needs.

We are proud to say we are an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. With Japanese roots going back over 100 years, our culture is founded on the values of our parent company expressed as the Hitachi Spirit:

Wa - Harmony, Trust, Respect

Makoto - Sincerity, Fairness, Honesty, Integrity

Kaitakusha-Seishin - Pioneering Spirit, Challenge

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