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IT Finance Senior Applications Support Analyst

Location: Hyderabad India
Job ID: 1013759HV
Date Posted: Sep 22, 2021
Segment: IT
Business Unit: Hitachi Vantara
Company Name: Hitachi Vantara Corporation
Profession (Job Category): IT, Telecom & Internet

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The IT Finance Senior Applications Support Analyst will be responsible for the support of Hitachi Vantara's IT Finance Applications supporting the Finance organization.

Role purpose:
• Rapidly identify and respond to all incoming customer issues. Ensure that client issues are resolved and communicate information on known and resolved issues to clients.
• Provide solutions and support on customer's open issues surrounding the Oracle Financial Applications and communicate the status of those issues to the client community.
• Leverage and apply the skills to professionally communicate and make decisions, while gaining the confidence of customers and contributing significantly to customer retention for the organization.
• Design system and process improvements from a user perspective focusing on usability, system integration, and infrastructure impact.

Key job duties:
• Field incoming problem tickets from end users to resolve application and software issues
• Perform regular status reviews of problems/issues.
• Work with project delivery, systems, and client services support groups to determine best response to issues
• Provide root cause analysis. Evaluate documented resolutions and analyze trends for ways to prevent repeated future problems.
• Establish/maintain excellent relationships with clients (both internal and external).
• Thorough knowledge of Oracle applications technologies, who can talk to business in their language and provide hands-on functional and technical support the use of Oracle applications.
• Month-end support
• On-Call Rotations
• Adhere to Hitachi Vantara policies and standards
• Help build and maintain a support services knowledgebase.
• Define system solutions to address business issues and new business processes as requested by the functional users.
• Design, test, and implement system changes related to business processes.
• Ability to effectively prioritize and execute tasks under high-pressure.
• Work with global team and in a collaborative environment
• Good understanding of Accounting with working knowledge of Financial Modules and exposure to Oracle HR, Logistics.
• Define and document system requirements related to financial accounting, general ledger, accounts receivable, accounts payable, fixed assets, etc.
• Assure end solutions meet original requirements and assists in the deployment and sustainment of both new processes and new systems.
• Maintains knowledge on current industry-wide trends and potential impact on application direction.

Qualifications
• University degree in the field of computer science or information systems.
• Minimum five years of working knowledge of Oracle Financial modules which include Trade Community Architecture, GL, AP, AR, PA, CE, Fixed Assets, iExpense, and iProcurement. As well, knowledgeable and experienced in a wide range of industry applications which includes, but not limited to, IT customer support and service, Financials, Logistics, Sales, Workflow, DW, BI, or business architecture development and implementation.
• Techno Functional experience in SQL, PL/SQL,Developer 6i (Oracle Forms, Oracle Reports, Procedure Builder) and Report development using XML Publisher
• Knowledge or hands on experience in OA Framework, Workflow, Business Events, Middleware, AWS, service oriented architecture (SOA) and AIA (Application Integration Architecture).
• Extensive business knowledge of current industry issues in the areas of privacy, security implementation, data retention, and usability.
• Thorough knowledge of standard development life cycles, methodology, and associated quality assurance steps.
• Excellent troubleshooting/analytical skills required.
• Ability to effectively prioritize and execute tasks under high-pressure.
• Experience working in a team-oriented, global, collaborative environment.
• Knowledge of business processes will be an additional advantage.
• Understand data structure and correct data in order to resolve application issues.
• Proven experience with troubleshooting principles, methodologies, and issue resolution techniques.
• Experience with building and maintaining database queries.
• Good understanding of the organization's goals and objectives.
• Excellent written, oral, interpersonal, and presentation skills.
• Ability to present ideas in business-friendly and user-friendly language.
• Highly self-motivated and self-directed.
• Ability to absorb new ideas and concepts quickly.
• Good analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Very strong customer service orientation.
• Very good knowledge of English.

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