Associate Field Technician

Description

Associate Field Technician

Company:  Hitachi Industrial Equipment & Solutions America, LLC (HIESA)

Location: Elk Grove Village, IL office

Status: Regular Full-Time

Responsibilities:

• Start up and installation of industrial printing systems which include thermal ink jet printers, small and large character printers, CIJ printers, laser printers and labeling equipment.
• Perform repairs and maintenance on equipment at customer sites.
• Provide customer training on the use and maintenance of equipment during installations and as requested by customers.
• Perform trials/demos with equipment at customer sites.
• Document service calls and installations when completed by filling out service reports.
• Provide technical support to customers by phone, email or on-site visits.
• Follow up on installations and trials/demos.
• Occasional preparation of trade shows/exhibitions.
• Report daily to the service manager on the progress or status of demos, trials, installations
• and service calls. Check in before leaving a site and/ or when arriving to the office.
• Work with Sales, Service and Management to grow business.
• Be willing to learn new equipment/ processes, by attending training and/ or participating in educational opportunities. Training might require some travel within the United States.
• Be willing to travel and support the product line where needed.  Some travel to other regions will be required (e.g., Nevada, Arizona and Northern/Southern California).
• Provide support to our customers during normal working hours, Monday – Friday, 8am – 4:30pm After hours and weekend will occasionally be necessary.

Requirements:

• AS degree in electronics or equivalent is required.
• Field Service experience, preferably with industrial CIJ printers, case coders, labeling equipment and laser printers is a plus.
• General knowledge of hydraulic, pneumatic, and mechanical systems is a plus.
• Strong attention to detail.
• Excellent customer service skills.
• Excellent verbal and written communication skills.
• Proficient in the use of computers (e.g., Word and Excel).
• Bilingual English/Spanish preferred but not required.
• Must be willing to travel when necessary.
• Can carry 60 lbs. of equipment with no issues.

Equal Opportunity Employer (EOE)-Females/Minorities/Protected Veterans/Individuals with Disabilities

If you need a reasonable accommodation to apply for a job at Hitachi, please send the nature of request and contact information to [email protected] Queries other than accommodation requests will not be responded to.