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Field Service Technician

Location: Illinois, Illinois, United States
Job ID: R0004320
Date Posted: Oct 17, 2021
Segment: Others (Including Headquarters and R&D )
Business Unit: Hitachi Regional Headquarters
Company Name: Hitachi America, Ltd.
Profession (Job Category): Engineering & Science
Job Type (Experience Level): Experienced
Job Schedule: Full time
Remote: No

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Description

Field Service Technician

Company:  Hitachi Industrial Equipment Marking Solutions Inc. (HIESA)

Territory: WI, IL & IN

Location: Remote with frequent visits to Elk Grove Village, IL office

Status: Regular Full-Time

Responsibilities:

  • Start up and installation of industrial printing systems which include thermal ink jet printers, small and large character printers, CIJ printers, laser printers and labeling equipment.
  • Perform repairs and maintenance on equipment at customer sites.
  • Provide customer training on the use and maintenance of equipment during installations and as requested by customers.
  • Perform trials/demos with equipment at customer sites.
  • Document service calls and installations when completed by filling out service reports.
  • Provide technical support to customers by phone, email or on-site visits.
  • Follow up on installations and trials/demos.
  • Occasional preparation of trade shows/exhibitions.
  • Report daily to the service manager on the progress or status of demos, trials, installations
  • and service calls. Check in before leaving a site and/ or when arriving to the office.
  • Work with Sales, Service and Management to grow business.
  • Be willing to learn new equipment/ processes, by attending training and/ or participating in educational opportunities. Training might require some travel within the United States.
  • Be willing to travel and support the product line where needed.  Some travel to other regions will be required (e.g., Nevada, Arizona and Northern/Southern California).
  • Provide support to our customers during normal working hours, Monday – Friday, 8am – 4:30pm After hours and weekend will occasionally be necessary.

Requirements:

  • AS degree in electronics or equivalent is required.
  • Field Service experience, preferably with industrial CIJ printers, case coders, labeling equipment and laser printers.
  • General knowledge of hydraulic, pneumatic, and mechanical systems is a plus.
  • Strong attention to detail.
  • Excellent customer service skills.
  • Excellent verbal and written communication skills.
  • Proficient in the use of computers (e.g., Word and Excel).
  • Bilingual English/Spanish preferred but not required.
  • Must be willing to travel when necessary.
  • Can carry 60 lbs. of equipment with no issues.

Equal Opportunity Employer (EOE)-Females/Minorities/Protected Veterans/Individuals with Disabilities

If you need a reasonable accommodation to apply for a job at Hitachi, please send the nature of request and contact information to [email protected] Queries other than accommodation requests will not be responded to.

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