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Technical Service Specialist

Location: Illinois, Illinois, United States
Job ID: R0004322
Date Posted: Oct 26, 2021
Segment: Others (Including Headquarters and R&D )
Business Unit: Hitachi Regional Headquarters
Company Name: Hitachi America, Ltd.
Profession (Job Category): Communications & Corporate Affairs
Job Type (Experience Level): Entry Level
Job Schedule: Full time
Remote: No

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Technical Service Specialist

Company: Hitachi Industrial Equipment Marking Solutions Inc. (HIESA)

Division: Industrial Components & Equipment Division

Location: Elk Grove Village, IL

Status: Regular, Full-Time


Hitachi Industrial Equipment Marking Solutions Inc. (HIESA) is looking for a Technical Service Specialist. This position is responsible for fielding technical support questions from our sales channels in both North and South America. This position is also responsible for performing a variety of routine Ink Jet Printer Sample Lab functions, including but not limited to, sample product marking, daily maintenance of sample lab equipment including electronic Ink Jet Printers, conveyors, test and measurement equipment and all sample lab accessories.


  • Provide a technical support to our sales and service channels during the installation, maintenance and troubleshooting of our Marking and Coding products.
  • Assist our channel to enable communication between our hardware to external communication device.
  • Evaluate warranty return from the field.
  • Review and update technical bulletins and assist in performing in-house technical classes.
  • Assisting distributors for technical installation and troubleshooting at end customer locations.
  • Receive and record Sample Material from Warehouse Staff.
  • Calculate Proper Ink Jet/Laser printer set-up for Individual Sample Request.
  • Print Individual Samples in Required Inks.
  • Record all Completed Samples
  • Cycle count and report all Sample Ink and Solvent inventory levels
  • Start-up and Shut Down all Ink Jet Printer Lab Equipment Daily


  • 2+ years of service experience in the industrial coding industry
  • Ability to speak and write in Spanish is a plus
  • Strong Electro0Mechanical background/knowledge.
  • Knowledge of MS Windows/MS Word & MS Excel
  • Superior oral/written communication skills
  • Knowledge of RS232/LAN Communication Protocols, multiple platform, Machine to machine interface a plus
  • Ability to lift up to 50lbs.
  • Must be able to strictly adhere to safety instructions and follow directions
  • Must be able to work independently
  • Must be detail orientated

Equal Opportunity Employer (EOE)-Females/Minorities/Protected Veterans/Individuals with Disabilities

If you need a reasonable accommodation to apply for a job at Hitachi, please send the nature of request and contact information to [email protected] Queries other than accommodation requests will not be responded to.

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