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Field Service Engineer (NSD-JR)

Location: Remote -, Massachusetts, United States
Job ID: R0004429
Date Posted: Oct 20, 2021
Segment: Smart Life
Business Unit: Hitachi High-Technologies
Company Name: Hitachi High-Tech America, Inc.
Profession (Job Category): Engineering & Science
Job Type (Experience Level): Experienced
Job Schedule: Full time
Remote: Yes

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Description

HITACHI HIGH-TECH AMERICA, INC.

POSITION DESCRIPTION

POSITION TITLE:                           Field Service Engineer

DIV/DEPARTMENT NAME:           Nanotechnology Systems Division (NSD)

REPORTS TO:                                  District Service Manager

WORK LOCATION: Boston, MA

TRAVEL REQUIRED:                     70%

POSITION SUMMARY

Job Summary (Briefly describe what the position was created to accomplish.)
 

Field Service Engineer (FSE) will be spending 75% of their time in the field.  The FSE is responsible for routine service calls, preventative maintenance (PM) and installations of basic equipment systems. He/she will receive general instructions on normal daily work and more detailed instructions on new assignments.   The FSE is required to attain additional trainings on specific models within their area to continually develop knowledge on general product lines. The FSE is required to effectively interface with customers and maintain positive relationships with co-workers and managers.

PRIMARY RESPONSIBILITIES

Major Responsibilities/Activities (List in order of importance the essential functions of the job and the approximate percentage of time spent on each of the activities; describe what must be accomplished, not how it must be done; include supervision or management responsibilities, quality and quantity standards, and % Time (as applicable.)

  • Responsible for addressing all service-related issues at customer sites
  • Perform system installations at customer sites
  • Provides user training during new equipment installations and other scheduled user training as needed
  • Provides training to new FSEs as needed
  • Maintain appropriate records of all work performed and training received
  • Responsible for completing all field service documentation utilized for tracking system reliability and customer billing
  • Complete all assigned formal training with a grade of eighty (80) or more on the test(s) 
  • Complete all assigned on-the-job training (OJT) with instrument certification 
  • Answer service calls and return messages from customers in a manner meeting service department policies
  • Set and keep appropriate schedules for service on the assigned equipment
  • Complete all required administrative tasks in a timely manner, i.e., timecard, expense reports, assigned trainings, etc.
  • Participate in required training in order to attain knowledge on specific models or product lines
  • Effectively interface with customers as well as maintaining a positive relationship with management and others
  • Comply to company policies and procedures

EDUCATION, LICENSES, AND/OR CERTIFICATION REQUIREMENTS

  • AS degree in electronics or related fields (OR)
  • Equivalent combination of education and work experience
  • BS degrees in Electronics Engineering is preferred

EXPERIENCE AND TRAVEL REQUIREMENTS

  • Knowledge of analog and digital circuitry as applied to our equipment 
  • Experience using digital volt meters, oscilloscopes, hand tools and computers 
  • Basic knowledge and understanding of physics and chemistry 
  • Demonstrate ability to follow general instructions 
  • Demonstrate ability to perform semi-routine service calls (emergency service, PM’s) on one or more models of instrumentation (measured by instrument certification) 
  • Demonstrate ability to perform acceptance testing and give Basic user Training on selected instruments
  • Experience disassembling and assembling intricate parts as related to selected instruments 
  • Willingness to travel up to 70%

SKILLS AND ABILITIES REQUIREMENTS

  • Able to work from schematics using various test equipment and mathematical calculations specific to electronics
  • Must possess electronics, mechanical and computer skills 
  • Must possess equipment-specific operation skills. 
  • Ability to provide preventative maintenance and basic emergency service on several instruments within a product line
  • Ability to install equipment and perform acceptance testing on specified instruments
  • Ability to give basic customer training during an installation
  • Ability to provide basic billable emergency service
  • Ability to effectively interface with customers, service department personnel and others 
  • Ability to effectively communicate information to customers and manager regarding service activities and schedules. 
  • Ability to manage and maintain traveling inventory according to department policy and procedure 
  • Must have a valid driver’s license in the state of residence
  • Must be able to be insured by HTA’s insurance company
  • Must be eligible for and receive company credit card 
  • Portray professionalism and pride in appearance while conforming to policy 
  • Protect and maintain company property (i.e., traveling inventory, company car, test equipment, tools, etc.)
  • Able to travel up to 70%, sometimes with very short notice 
  • Ability to see small objects within a confined area 
  • Ability to identify and distinguish color-codes 
  • Ability to transport parts and toolbox from car to equipment site
  • Ability to lift up to 50 lbs. 

POSITION - SAFETY RISKS AND HAZARDS

Warning:  Due to the nature of the work environment, this job may require working on equipment or in work areas where electromagnetic frequencies may be present from some of the equipment (intensity may vary) which could possibly interfere with certain medical implants or devices. If you have questions, contact Human Resources.

The above job description has been designed to indicate the general nature and level of work performed by employees with this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

Equal Opportunity Employer: 

EOE - Females/Minorities/Protected Veterans/Individuals with Disabilities

Equal Opportunity Employer (EOE)-Females/Minorities/Protected Veterans/Individuals with Disabilities

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected]

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