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Technical Support Specialist - Construction Equipment

Location: Greystanes, New South Wales, Australia
Job ID: FMKNT_1633565863
Date Posted: Oct 7, 2021
Segment: Construction Machinery
Business Unit: Hitachi Construction Machinery
Company Name: Hitachi Construction Machinery (Australia) Pty Ltd
Profession (Job Category): Administration & Facilities
Job Type (Experience Level): Experienced
Job Schedule: Full-Time

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About Us

Hitachi Construction Machinery (Australia) Pty Ltd is a leading manufacturer of construction and mining equipment. At the heart of our machines, our talented and dedicated employees are committed to providing industry-leading after sales service and reliable solutions. We are dedicated to supporting our people, rewarding successes and helping individuals grow. We offer a career path with the future in mind, providing training and development opportunities to help us achieve quality standards. We inspire a safe and healthy working environment through our safety and wellness campaigns so that we can all 'See You Tomorrow'.

Come and discover the opportunity to join the team at Hitachi. We are here for the long haul.

Our Culture

A career at Hitachi provides the opportunity for you to make a difference. You will be a part of a global OEM renown for inspiring innovation, technology and a sustainable future.

Our vision, mission and values is to provide quality in everything we do, with the goal of total customer satisfaction. Guided by our leadership principles, we value our people through open communication and feedback so that you can contribute purposefully towards Hitachi's continued success.

We proudly partner with key charities who make significant positive impacts in paediatric health, indigenous education, mental health and cancer research. Additionally, Hitachi commits to protecting our environment through local initiatives which contribute towards global sustainability goals, ensuring that we leave the world a better place.

The Opportunity

We are currently recruiting for a Technical Support Specialist - Construction Equipment who has relevant industry knowledge and who will contribute to the ongoing growth of the Hitachi branded range of construction equipment. This role is based at our Corporate Support Group Sydney Office.

Reporting to the Major Accounts Product Support Manager, you will take ownership for building and maintaining internal and external customer relationships, whilst delivering high level technical and product support.

Your responsibilities will be:

  • Demonstrating safety leadership and commitment to HCA Safety Policies & Procedures
  • Using strong analytical and problem solving skills to manage and resolve technical issues relating to construction equipment.
  • Providing professional and high level technical communications to internal and external customers, with a focus on problem solving and stakeholder management
  • Identifying and implementing product improvement projects by working with OEM support and HCA Engineering team

To be successful, you will need:

  • Relevant mechanical trade or engineering qualifications
  • Significant experience in open cut mining, civil earthworks or other related industries, either in engineering, maintenance leadership or technical/product support roles
  • Strong communication skills (verbal, written and interpersonal) with the ability to effectively liaise and deliver information at a high level to a diverse range of internal and external customers
  • Genuine desire to deliver Hitachi's Promise of Total Customer Satisfaction as you develop and maintain positive relationships with customers
  • Experience with Hitachi Construction Equipment will be highly regarded
  • Strong computing skills (Microsoft Office applications)

Benefits

In return you will receive:

  • Competitive salary + bi-annual bonuses
  • A permanent long term career in a growing business
  • Discounted health insurance premiums
  • Access to our Employee Assistance Program (EAP)
  • Culture focused on recognition
  • Be a part of a leading OEM that genuinely values and ensures everyone is happy and safe at work!

At Hitachi, we value our employees and work towards providing guidance on your career path towards a rewarding and successful experience. We are proud to be an Equal Opportunity Employer who recruits based on merit and capabilities. We encourage and support a diverse talent pool of skill, ethnicity and gender, to create a wide culture of shared values and enriched experiences in our business.

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