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Field Service Supervisor - Revesby

Location: Revesby, New South Wales, Australia
Job ID: 7C6XT_1633932544
Date Posted: Oct 11, 2021
Segment: Construction Machinery
Business Unit: Hitachi Construction Machinery
Company Name: Hitachi Construction Machinery (Australia) Pty Ltd
Profession (Job Category): Administration & Facilities
Job Type (Experience Level): Experienced
Job Schedule: Full-Time

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About Us

Hitachi Construction Machinery (Australia) Pty Ltd is a leading manufacturer of construction and mining equipment. At the heart of our machines, our talented and dedicated employees are committed to providing industry-leading after sales service and reliable solutions. We are dedicated to supporting our people, rewarding successes and helping individuals grow. We offer a career path with the future in mind, providing training and development opportunities to help us achieve quality standards. We inspire a safe and healthy working environment through our safety and wellness campaigns so that we can all 'See You Tomorrow'.

Come and discover the opportunity to join the team at Hitachi. We are here for the long haul.

The Opportunity

HCA has an exciting opportunity for an experienced and motivated Field Service Supervisor. Based in our Revesby branch, the key focus of this role is to provide technical guidance and leadership to our field service technicians for Sydney region. Reporting to the Service Manager, you will also:

  • Ensure our field service employees comply with all WHS responsibilities, and that above all, a safety first culture is a consistent behaviour within the team
  • Mentor, guide and support the team to improve performance and efficiencies
  • Ensure efficient utilisation of equipment and resources in line with customer requirements and agreed budgets
  • Provide technical guidance and support to field service team members
  • Supervise the time sheet accuracy and sub-contract documentation to enable prompt job costing
  • Provide timely and accurate quotations for field service activities
  • Support existing customers through maintaining strong communication while proactively resolving issues

As the ideal candidate you will also have:

  • Experience in a similar position with the ability to demonstrate exceptional communication and customer service skills while managing your time efficiently within a high paced work environment
  • A strong ability to navigate complex issues, and be ambitious in achieving success
  • A strong understanding in financial best practices of service delivery including labour, overtime, overnight accommodation and travel recovery
  • Attention to detail in documenting and follow-up
  • A Safety First leadership style
  • A strong technical understanding of earthmoving equipment, or relevant trade qualifications equal to or within a related field. Previous OEM experience will be highly advantageous

Benefits We are offering:

  • Permanent Full Time Position in a leading OEM with long term job security
  • Competitive pay rate + fully maintained vehicle + company biannual bonuses! $$$
  • Exclusive staff discount on a range of goods and services
  • OEM training and opportunities for upskilling with access to the latest technologies
  • Supportive mentors who value your input in finding new and improved ways to achieving success
  • Be a part of a leading OEM which genuinely values and ensures everyone is happy and safe at work!

Here at Hitachi, we believe that success comes from the partnership of our market-leading products and the quality of our people. We are an equal opportunity employer, do not discriminate and wholeheartedly value diversity at our company.

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