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Service Coordinator - Launceston

Location: Launceston, Tasmania, Australia
Job ID: 88E4Y_1634102452
Date Posted: Oct 13, 2021
Segment: Construction Machinery
Business Unit: Hitachi Construction Machinery
Company Name: Hitachi Construction Machinery (Australia) Pty Ltd
Profession (Job Category): Administration & Facilities
Job Type (Experience Level): Experienced
Job Schedule: Full-Time

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About Us

Hitachi Construction Machinery (Australia) Pty Ltd is a leading manufacturer of construction and mining equipment. At the heart of our machines, our talented and dedicated employees are committed to providing industry-leading after sales service and reliable solutions. We are dedicated to supporting our people, rewarding successes and helping individuals grow. We offer a career path with the future in mind, providing training and development opportunities to help us achieve quality standards. We inspire a safe and healthy working environment through our safety and wellness campaigns so that we can all 'See You Tomorrow'.

Come and discover the opportunity to join the team at Hitachi. We are here for the long haul.

The Opportunity

Due to ongoing growth, our Launceston branch has an exciting opportunity for this new and exciting position. We are currently seeking an experienced Service Coordinator to manage all service operations including but not limited to, planning, organising, leading & controlling service operations to meet customer requirements.

Reporting directly to the Service Manager, your responsibilities will also include:

  • Managing all scheduled and non-scheduled work to ensure efficient utilisation of labour, equipment and resources to effectively deliver the services required by customer support staff and retail customers
  • Provide timely and accurate quotations, followups and work orders for retail and service exchange jobs, delivery notices and service documentation in line with company processes
  • Manage all service personnel administration for the branch including timesheets, travel and accommodation, and processing out of pocket expenses
  • Update and maintain company service databases, & registers in line with company process & procedures

To be successful in your application you will need:

  • Excellent communication & customer service skills
  • High level of enthusiasm, motivation and a preparedness to go the extra mile
  • Experience within a similar role (eg, planning and scheduling of field service mechanical technicians or similar)
  • Technical knowledge of earthmoving equipment or similar industry would be advantageous

The successful candidate will be someone who has the ability to work well under pressure and enjoys the challenges of working in a busy service department. Your ability to multitask and your attention to detail will be essential.

Benefits

In return, you will receive:

  • A Permanent Full Time Position in a leading OEM with long term job security
  • Competitive pay + company biannual bonus potential $$$
  • Supportive management who value your input in finding new and improved ways to achieving success
  • Be a part of a leading OEM which genuinely values and ensures you are happy and safe at work!

At Hitachi, we value our people and work towards providing guidance on your career path towards a rewarding and successful experience. We are proud to be an Equal Opportunity Employer who recruits based on merit and capabilities. We encourage and support a diverse talent pool of skill, ethnicity and gender, to create a wide culture of shared values and enriched experiences in our business.

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