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ASSOCIATE IT ENGINEER

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Location: Pittsburgh, Pennsylvania, United States
Job ID: 50024344.5HRSTS
Date Posted: Dec 3, 2021
Segment: Mobility
Business Unit: Hitachi Rail
Company Name: Hitachi Rail STS
Profession (Job Category): IT, Telecom & Internet
Job Type (Experience Level): New Graduate
Job Schedule: Full-time

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Job description
Accountabilities:
  • Provide day-to-day helpdesk service for HRSTS users located in Americas region.
  • Carry out installation, configurations and maintenance on desktop hardware, software, laptops and printers.
  • Undertake any other relevant duties as directed by the IT Services Manager - Americas.
  • Provide excellent customer service and ensure that a professional manner is maintained with customers at all times.
  • Develop and maintain close working relationships with internal and external contacts as appropriate.
  • Work is conducted efficiently and effectively, complies with internal global policies and standardization requirements.


Job requirements
Required Skills:
  • Previous experience in Corporate Office setting.
  • Proven working experience in providing help desk support.
  • Knowledge of ITIL best practices.
  • Strong knowledge of current technologies.
  • Desktop, laptop, server and mobile device support.
  • Microsoft Operating Systems and server side applications.
  • Strong client-facing and communication skills.
  • Troubleshooting and multi-tasking skills.
  • Working knowledge of help desk (ITSM) and remote control software.
  • Organized, detail oriented, superb customer service skills.
  • Able and open to learn new technologies and have increasing responsibilities.
Desired Skills:
  • Previous experience in Global enterprise organization.
  • Previous experience in Service Desk driven by SLA/KPI's.
  • Strong understanding or ITIL best practices.
  • Strong knowledge of current technologies.
  • Advance desktop, laptop, server and mobile device support.
  • Advanced Microsoft Operating Systems and Applications support (Active Directory, Exchange, Skype for Business, PowerShell).
  • Familiarity of basic networking fundamentals in enterprise WAN/LAN topology.


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