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Tool Progression Services Engineer I (SED - RC)

Location: Hillsboro, Oregon, United States
Job ID: R0004676
Date Posted: Nov 17, 2021
Segment: Smart Life
Business Unit: Hitachi High-Technologies
Company Name: Hitachi High-Tech America, Inc.
Profession (Job Category): Engineering & Science
Job Type (Experience Level): Entry Level
Job Schedule: Full time
Remote: No

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Description

POSITION SUMMARY

The Tool Progression Services (TPS) team is a globally mobile department that supports customers worldwide. This position is will be expected to travel approx. 80% of the time to various customer locations to provide semiconductor equipment support including de-installation, installation, conversion, and quality assurance (QA) activities on semiconductor etch equipment including M712E, MU172E, M712XT and M9010.

The TPS Engineer works closely with customers to ensure customer satisfaction is achieved by meeting their needs of the business including but not limited to: ensuring the quality of service and product has been provided and being able to meet project and ramp timelines as established.  The TPS Engineer is responsible for ensuring that these activities are met while ensuring compliance with cleanroom requirements/procedures and safety protocol/procedures. 

PRIMARY RESPONSIBILITIES

Major Responsibilities/Activities (List in order of importance the essential functions of the job and the approximate percentage of time spent on each of the activities; describe what must be accomplished, not how it must be done; include supervision or management responsibilities, quality and quantity standards, and  % Time (as applicable.)

  • This position is a project-based position at our customer sites and is responsible for:  meeting project requirements and timelines in supporting aggressive ramps and tool implementation (prior to the tool being placed in sustaining phase). It requires coordination and technical support for de-installations, installations, conversions/upgrades, and quality assurance at customer sites worldwide
  • The TPS Engineer is responsible for working autonomously at times and will be making decisions and judgments while engaging in project activities at the customer site. 
  • The TPS Engineer may be responsible for leading a tool installation.
  • Support HTA/SED’s factory and business office in Japan on various projects i.e. gather new tool data, non-conformity reports, etc., and provide feedback back to Japan.
  • Will be required to work with Kasado representatives to learn the best-known methods (BKM) and technical approach to new tools being prepared to be implemented at customer locations.
  • Work closely with other functional areas i.e. Field Service/sustaining team to continually improve customer satisfaction
  • Work closely with the office in Japan and HTA install teams to support customer projects and timelines
  • Work closely and will highly interface with the customer to ensure their deadlines and requirements are understood and met.  This role will provide direction and guidance back to the customer based upon tool specifications, best-known methods (BKMs), technical expertise, etc.
  • Maintain a clean and safe working environment while adhering to cleanroom protocols and safety procedures
  • Ensuring attention to detail is followed as it pertains to providing quality of service and product to the customer prior to releasing the tool to the customer for sustaining/production
  • Must be willing to backfill and provide support in a field service/sustaining role as needed and applicable.
  • EDUCATION, LICENSES, AND/OR CERTIFICATION REQUIREMENTS

  • Associate degree in related field preferred (OR)
  • Equivalent combination of education and work experience
  • EXPERIENCE AND TRAVEL REQUIREMENTS

  • Minimum two years of related industry experience
  • Will be required to complete HTA specific training i.e. Level I, II, and III as it pertains to HTA specific semiconductor etch tools and pass the related certifications
  • SKILLS AND ABILITIES REQUIREMENTS

  • Must have a thorough understanding of plasma or RF etching system
  • Demonstrates strong verbal and written communication skills (including English)
  • Must be proficient in using Microsoft Office applications including Excel, Word, and Outlook
  • Must be able to work and support a team environment
  • Must be able to work the required shift.  In some cases, the business may require additional hours/weekend support based on business demands and project needs
  • Will also require the individual to be punctual and dependable due to the nature of the business
  • Demonstrate the ability to apply technical competency, methods, practices, etc.
  • Must be able to read and interpret conversion documentation and installation
  • Must be able to read and understand electrical and mechanical installation packages
  • Proficiency with the following tools: digital multimeters, associated hand tools, levels and jacks, calipers and micrometers, surface plates, etc.
  • Must be self-motivated, work independently, and able to work for extended periods of time at different customer sites
  • Requires the ability to have excellent project management skills by being able to meet project timelines, keep service activities organized, being able to prioritize tasks, and be flexible with tasks as the customer environment may change or evolve while actively servicing project work.
  • Must be able to follow instructions or direction
  • Must be able to travel internationally and domestically up to 80% of the time and with short notice based on business need

SAFETY REQUIREMENTS

  • Required to follow safety procedure guidelines/protocol
  • Required to use personal protective equipment (PPE) as needed and applicable i.e. safety shoes, respirator masks, bump cap, safety glasses, etc.
  • Follow all equipment safety protocols
  • Complete all Compliance Wire training courses current
  • Complete all required safety training at customer sites

POSITION - SAFETY RISKS AND HAZARDS

  • RF/Microwave energy
  • Electromagnetic energy
  • AC/DC voltages
  • Pneumatics
  • Gases/Toxic Inert
  • Mechanical pinch points
  • Handling of Quartz Parts
  • Lifting/Moving Heavy Equipment
  • Confined Spaces
  • Thermal Energies
  • Slips/Trips/Falls

Warning:  Due to the nature of the work environment, this job may require working on equipment or in work areas where electromagnetic frequencies may be present from some of the equipment (intensity may vary) which could possibly interfere with certain medical implants or devices. If you have questions, contact Human Resources.

EQUIPMENT REQUIREMENTS

  • Required to wear personal protective equipment (PPE) appropriate to the equipment being installed, etc. i.e. safety glasses, protective gloves, safety shoes, etc.
  • Following safety procedures as it pertains to the actual handling of the equipment/machines for installations, de-installations, etc.

PHYSICAL AND MENTAL REQUIREMENTS

  • Ability to see small objects within a confined area
  • Ability to identify and distinguish color codes
  • Ability to transport parts and toolbox around work area
  • Ability to lift up to 35 lbs. (objects weighing above 35 lbs. require additional safety equipment to accommodate additional weight).
  • Fine in-hand manipulation/coordination to support activities with very fine to large leveraged type items
  • Ability to engage in communication via telephone with or without accommodation
  • Ability to hear audible noises
  • Ability to stand for long periods of time
  • Capable of passing fit test and annual recertification for breathing air mask/respirator as a requirement of personal protective equipment (PPE).

Maximum one-person weight lift of no more than 50 pounds under ideal conditions. Requires at least a two-man lift or more if lifting conditions are not ideal or more than 50 pounds unless a lifting device is used that can reduce the load to a safe level.

________________

The above job description has been designed to indicate the general nature and level of work performed by employees with this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Equal Opportunity Employer (EOE)-Females/Minorities/Protected Veterans/Individuals with Disabilities

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected]

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