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Service Manager

Location: Hyderabad India
Job ID: 1012368HV
Date Posted: Oct 22, 2021
Segment: IT
Business Unit: Hitachi Vantara
Company Name: Hitachi Vantara Corporation
Profession (Job Category): Digital Enterprise Apps

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Job: Service Manager
Location: Hyderabad

Skills:
  • Financial Management - revenue and cost forecasting
  • Managing SLAs and KPIs
  • Ensuring contract compliance and standards adherence
  • Managing quality of service performed by delivery teams in a matrix management structure
  • Stakeholder management, both internal and customer
  • Service - contract change management for incremental - additional services
  • Managing service transition and acceptance into service for new and changed services
  • Managing supplier contracts
  • Managing small projects and changes
  • Attendance at client meetings, including the presentation of service reports
  • Meeting or exceeding customer satisfaction targets
  • Driving innovation and continuous improvement
  • Driving organic growth within the account
  • Supporting the wider account team in developing new opportunities
  • Willingness of to work unsociable hours as demanded by the role


The Service Manager will have proven expertise in the following areas:
  • Ability to confidently engage with customer stakeholders at senior management level
  • Commercial management of various contracting models
  • Track record of delivering financial and service improvement
  • Pragmatic application service management expertise
  • ITIL certification
  • Ability to manage both single and multiple client engagements in parallel
  • A logical approach to problem solving and the structured introduction of change into operational systems
  • An understanding of documentation standards, basic accounting, and excellent presentation skills

The Service Manager will have the following experience:
  • Experience of holding similar roles within managed service / service provider organisations
  • Experience of managing complex end-to-end service solutions
  • Service delivery using virtual / leveraged / dedicated and hybrid service teams
  • Development and negotiation of contracts and service level agreements
  • Project management experience
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