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Job ID: R0004617
Date Posted: Oct 27, 2021
Segment: Construction Machinery
Business Unit: Hitachi Construction Machinery
Company Name: Engine Solutions US
Profession (Job Category): Communications & Corporate Affairs
Job Type (Experience Level): Experienced
Job Schedule: Full time
This Customer Service Repair Specialist will be responsible for customer service contacts with international and domestic companies to ensure delivery of excellent customer service. The focus of this position is on remanufactured and repaired products. The position exists to assist our customers with prompt and accurate support and information that they need in order to purchase from our company. This position is responsible for driving increased sales by developing strong relationships with global customers through conducting outbound communications (phone calls, e-mail, etc.). The position will work closely with Production, Supply Chain, and Field Sales to develop effective communication tools highlighting the value of H-E Parts Mining product offering. When required, Inside Sales will provide after-hour coverage of customer service calls to ensure H-E Parts International maintains excellence in service levels.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
Position will not be required to make decisions that will directly impact the department.
QUALIFICATIONS: EDUCATION and/or EXPERIENCE:
These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the role. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the job. While performing the responsibilities of the CSR, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle or feel and to manipulate keys on a keyboard. The employee is move throughout the office and reach with arms and hands. Vision abilities required by this job include close vision. Work is performed primarily in a standard office setting.
The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. While performing the duties of this position, the employee is regularly exposed to moving objects (materials handled and transported throughout the plant via cranes, fork trucks and other employees). The employee is frequently exposed to airborne particles. The employee is also frequently exposed to sharp and abrasive edges which may result in scrapes, cuts, and bruises. The employee is occasionally exposed to humid conditions. The noise level in the work environment is usually loud.
All employees must complete initial Safety Training. Employees must ensure compliance with all safety policies, procedures, and work practices established by H-E Parts International. Avoid any activity that creates or poses a serious hazard to themselves or others while working for H-E Parts International. Immediately bring any safety concern to your supervisor, or others designated by departmental procedures. If any employee believes that performing an assigned work task or activity may pose a serious risk to life or health, discuss the issue immediately and directly with your supervisor. Prior to operating any equipment supplied by H-E Parts International, employees are to be adequately trained, equipped, monitored, evaluated, and guided as appropriate, to comply with established safety policies, standards, and procedures.