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Customer Support Representative - Adelaide

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Location: Adelaide, South Australia, Australia
Job ID: 9XY6M_1635138492
Date Posted: Nov 24, 2021
Segment: Construction Machinery
Business Unit: Hitachi Construction Machinery
Company Name: Hitachi Construction Machinery (Australia) Pty Ltd
Profession (Job Category): Sales, Marketing & Product Management
Job Type (Experience Level): Experienced
Job Schedule: Full-Time

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About Us

Hitachi Construction Machinery Australia (HCA) is a leading manufacturer of construction and mining equipment. With a solid network of branches nationally, we service a multitude of customers, including mining, construction, quarry and forestry with quality equipment and after sales support.

The Opportunity

HCA's Adelaide branch has an exciting opportunity for an experienced and motivated sales professional to join the team in the position of a Customer Support Representative for Adelaide region. This role will have you selling market leading products across the quality Hitachi range through a mix of business development and account management. Your responsibilities will include:

  • Develop relationships with key customer stakeholders at all levels
  • Maximise Hitachi's Customers fleet performance
  • Investigate and resolve customers machine enquiries and issues
  • Manage and execute sales and account strategies
  • Maintain and increase Hitachi's market share of parts and service

Skills & Experience

To be successful in this role, you will need:

  • Strong commitment to safety and continuous Improvement
  • Positive attitude to developing the business through a team approach
  • Carry out continuous improvement projects ensuring projects are completed within the designated time-frame
  • Communicate and manage challenges effecting fleet performance and satisfaction
  • Ability to understand technical issues related to machines and parts
  • Relevant trade qualification (Desired but not essential)
  • Exceptional communication and technical skills


  • A rewarding Base Salary + Super + Commission Structure + Fully Maintained Company Car
  • Tools of the trade including your own laptop and mobile
  • Supportive management who value your input in finding new and improved ways to achieving success
  • Continuous training and upskilling with access to the latest technologies
  • Be a part of a leading OEM which genuinely values and ensures you are happy and safe at work!

Here at Hitachi, we believe that success comes from the partnership of our market-leading products and the quality of our people. We are an equal opportunity employer, do not discriminate on any basis and wholeheartedly value diversity at our company.

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