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Service Supervisor Somerton

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Location: Somerton, Victoria, Australia
Job ID: KAQG6_1635222657
Date Posted: Nov 25, 2021
Segment: Construction Machinery
Business Unit: Hitachi Construction Machinery
Company Name: Hitachi Construction Machinery (Australia) Pty Ltd
Profession (Job Category): Administration & Facilities
Job Type (Experience Level): Experienced
Job Schedule: Full-Time

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About Us

Hitachi Construction Machinery (Australia) Pty Ltd is a leading manufacturer of construction and mining equipment. At the heart of our machines, our talented and dedicated employees are committed to providing industry-leading after sales service and reliable solutions. We are dedicated to supporting our people, rewarding successes and helping individuals grow. We offer a career path with the future in mind, providing training and development opportunities to help us achieve quality standards. We inspire a safe and healthy working environment through our safety and wellness campaigns so that we can all 'See You Tomorrow'.

Come and discover the opportunity to join the team at Hitachi. We are here for the long haul.

We have an exciting opportunity for a Service Supervisor to play a critical role in coordinating Workshop and Field Service operations at our Somerton branch.

Reporting to the Victorian Service Manager, you will be responsible for:

  • Day to day management and supervision of our workshop technicians
  • Provide ongoing communication to the customer and ensure the best quality service is received
  • Provide the customer with quotations for all service quote requests
  • Check customer warranty and credit status for each service work order
  • Supervise Invoicing of all work orders and service warranty claim processing
  • Provide Service Manager with variations to agreed service invoicing amounts and any required adjustments
  • Liaise with Service Admin, Parts and CSR staff to advise job requirements
  • Maintain workstation cleanliness by adopting a 5S culture

To be successful in this role:

  • You will hold a relevant trade qualification
  • Sound technical knowledge of earthmoving equipment
  • Previously attended Project Management and OH&S Training
  • Experienced in Planning and scheduling of service work
  • Have an understanding of labour recovery principles
  • Strong computer skills with Microsoft based applications
  • Ability to maintain good working relationships with customers and peers

Benefits

We are offering:

  • Permanent Full Time Position in a leading OEM with long term job security
  • Competitive pay rate + fully maintained vehicle + company biannual bonuses! $$$
  • Exclusive staff discount on a range of goods and services
  • OEM training and opportunities for upskilling with access to the latest technologies
  • Supportive mentors who value your input in finding new and improved ways to achieving success
  • Be a part of a leading OEM which genuinely values and ensures everyone is happy and safe at work!

At Hitachi, we value our people and work towards providing guidance on your career path towards a rewarding and successful experience. We are proud to be an Equal Opportunity Employer who recruits based on merit and capabilities. We encourage and support a diverse talent pool of skill, ethnicity and gender, to create a wide culture of shared values and enriched experiences in our business.



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