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Senior CE Consultant

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Location: Nationwide United Kingdom
Job ID: 743999781737374HS
Date Posted: Jan 28, 2022
Segment: IT
Business Unit: Hitachi Solutions
Company Name: Hitachi Solutions Ltd
Job Schedule: Full-time

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Company Description

Hitachi Solutions understand what it takes to digitally transform organisations, harnessing the power of the latest technologies and seamlessly integrating them into businesses. As a global consultancy firm working across the private and public sectors, we specialise in user-friendly business applications based on the Microsoft cloud.

With a team of experienced industry professionals, consultants and technology experts, Hitachi Solutions has a wide range of capabilities including digital transformation, ERP and CRM implementation, change management and data science & analytics. Our highly skilled team help drive improvements to many aspects of your business creating efficiencies and growth. For more information, visit


Job Description

Key Accountabilities
  • Maintains a thorough knowledge of the organisation and adheres to all organisational
  • standards
  • Responsible for design, build, test and deployment efforts for Customer Engagement (CRM) technology solutions
  • Provide hands on functional and technical knowledge as well as manage client
  • relationships within the context of the role
  • Write development specifications and interface with customers to test modifications
  • and resolve any issues that arise
  • Execute assigned tasks within a structured project environment and lead consultants in
  • various project work streams
  • Analyse customer needs and participate in the design and architecture of business
  • process solutions
  • Responsible for completeness and quality of functional design
  • Translate business requirements into Customer Engagement (CRM) functional and configuration requirements
  • Responsible for testing and documenting the Customer Engagement (CRM) configuration

Key Responsibilities
  • Implement and deploy Microsoft Dynamics CE
  • Analyse front office processes (sales, marketing and customer service) to identify opportunities for improvement
  • Gather and understand client functional requirements
  • Perform gap analysis between a client's requirements and the functionality within Microsoft Dynamics CE
  • Configure the application to meet a client's requirements using the Microsoft Dynamics CE Customization Tool, Workflow Tool, or SDK
  • Identify creative workarounds to meet requirements without the development of custom code
  • Understand the functional capabilities and limitations for out of the box functionality as well as custom code
  • Create technical specifications
  • Design and integrate business processes and data flows between CE applications and other applications, such as back office/ERP applications
  • Train client personnel on the usage and administration of Microsoft Dynamics CE (functional user training and technical training)
  • Develop high level project work plans
  • Provide technical support to existing CE clients
  • Lead technical discussions with clients
  • Develop data conversion and testing strategies


Key Competencies
  • CE forms, screens, views, workflows and reports development
  • Programming languages - C#,, ASP.NET, HTML, JavaScript, VSTO, Silverlight
  • Architect / design CE system, related customizations, portals, and reports
  • CE development or integration best practices
  • Technical specifications documentation
  • Data migration and integration mappings using SQL Integration Services, Scribe or Web Services
  • SQL Reporting Services
  • SharePoint Services

Additional Information

In applying for a role with Hitachi Solutions Europe Limited and/or its affiliates ("Hitachi") you consent to Hitachi collecting and storing your personal information (including your name, job title and email address) in relation to this role and any others that may be suitable in the future. For more information please refer to our Privacy Policy located at
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