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Desktop Support Engineer

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Location: Dallas, Texas, United States
Job ID: 1014706HV
Date Posted: Nov 11, 2021
Segment: IT
Business Unit: Hitachi Vantara
Company Name: Hitachi Vantara Corporation
Profession (Job Category): IT, Telecom & Internet

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Meet our Team

This position is responsible to provide desktop support services to Hitachi Vantara end users in Dallas and, secondarily, provide remote support to end users within AMER. The candidate will be performing varying degrees of problem determination, root cause analysis and resolution of desktop hardware and software problems. The candidate is responsible to make effective use of available technical resources and provide the service within established service levels. He/she will be performing installs, moves, adds and change (IMAC), data backup/restores, computer virus management, data migrations, and PC refresh activities.

What You Will Be Doing

• Perform onsite analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed.
• Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required desktop service levels.
• Assess the need for and implement performance upgrades to end user workstations, including the installation of these upgrades (for example memory).
• Collaborate with LAN technicians/network administrators to ensure efficient operation of the company's desktop computing environment.
• Receive and respond to incoming calls, chats, and/or e-mails regarding desktop problems.
• Work with the company's helpdesk on assigned problem/IMAC tickets.
• Answer to and perform IMAC requests as they are submitted through the service desk.
• Deploy software through SCCM (SMS).
• Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop operations.
• Accurately document instances of desktop equipment or component failure, repair, installation, and removal.
• Interface with third-party support and equipment vendors.

What You Bring To the Team

• Associate Degree in information technology, or related field (or equivalent experience).
• Minimum of 3 years of IT Desktop Support experience.

• Microsoft Certified Desktop Support Technician (MCDST) or Microsoft Certified Technology Specialist (MCTS) certification for Windows 7 highly desired.
• A+ certification highly desired.
• Strong technical skills in supporting x86/x64 hardware platforms.
• Ability to quickly trouble-shoot and resolve problems.
• Experience working in an Active Directory environment including SCCM.
• Experience with desktop virtualization (e.g. Xen) preferred but not required.
• Concentrated focus on defect reduction and quality of services.
• Excellent customer relations and customer support skills.
• Experience working in a team-oriented, global, collaborative environment


Our Company

Hitachi Vantara is part of the Global Hitachi family. We balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from what's now to what's next by unlocking the value of their data and applications to solve their digital challenges, achieving outcomes that benefit both business and society.

Our people are our biggest asset, they drive our innovation advantage as we strive to offer a flexible and collaborative workplace where they can thrive. Diversity of thought is welcomed and our employee base is represented by several active Employee Resource Group communities. We offer industry leading benefits packages (flexible working, generous pension and private healthcare) and promote a creative and inclusive culture. If driving real change gives you a sense of pride and you are passionate about powering social good, we'd love to hear from you.

With Japanese Roots Going Back Over 100 Years, Our Culture Is Founded On The Values Of Our Parent Company Expressed As The Hitachi Spirit

We are proud to say we are an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Wa - Harmony, Trust, Respect

Makoto - Sincerity, Fairness, Honesty, Integrity

Kaitakusha-Seishin - Pioneering Spirit, Challenge

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