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Customer Technical Success Manager - Digital Insights

Location: Orlando, Florida, United States
Job ID: 1014687HV
Date Posted: Oct 29, 2021
Segment: IT
Business Unit: Hitachi Vantara
Company Name: Hitachi Vantara Corporation
Profession (Job Category): Engineering & Science

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Hitachi Vantara Customer Success team manages the long-term relationship with our customers, helping them to maximize the use of our products capabilities to their advantage and fulfill their business goals. Our Technical Customer Success team provides guidance to our customers, and serves as a customer advocate, understanding the customer's goals, pain points and expectations. Additionally, TCSM leads the customers through their solutions implementation and usage during the lifetime of the relationship with our customers.

Employment Type: Full-Time
Travel: 0-10%

Duties and responsibilities
• Coordinates technical kick-off sessions by providing detailed product overviews and determining the customer's design, integration and development plans.
• Coordinates review meetings with Hitachi Vantara technical resources. These meetings provide customers with status updates on Hitachi Vantara product roadmap, release schedules and specific product features that are relevant to their Pentaho applications.
• Acts as advocate for customer and liaison to Engineering, Product Management and Support organizations.
• Assists with architecture, design, integration, performance tuning, rollout, support and optimization of customer's implementation of Hitachi Vantara products.
• Mentors customer's staff members in the use of Hitachi Vantara technologies and best practices.
• Coordinates delivery of any onsite consulting / training services that customer needs.
• Identifies and develops internally and externally facing best practices.
Required Skills
• Relationship and Communication Skills
Confidence to manage executive relationships, both internally and with customers, to create business transformation
Excellent communication skills and superior customer-service skills desired
Passion for technology and working with customers
Additional training or education in business, sales, or marketing would be ideal, but not a must-have.
Self-directed with the ability to support multiple customers with minimal supervision.
Superior listening, speaking, presentation and writing skills in English. Other languages like Spanish, French, German or Italian are a plus.

Technology Skills
o Some experience performing architect-level design for large scale end-user implementations
o Experience or strong knowledge on Cloud, SaaS, multi-tenancy deployments,
o Experience working with business intelligence, data integration tools, big data, data governance and catalogs
o Some experience on No-SQL and Big Data technologies like Hadoop, BigQuery, Redshift, others
o Ability to set and manage client expectations and to negotiate appropriate resolutions to issues.
o Ability to explain technical benefits and integration points to management and technical audiences

Desired Skills
• Masters degree in business, computer science or MIS a strong plus
• Foreign language skills a plus

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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