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Customer Support Representative - Toowoomba

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Location: Toowoomba, Queensland, Australia
Job ID: RAPAH_1635999735
Date Posted: Dec 4, 2021
Segment: Construction Machinery
Business Unit: Hitachi Construction Machinery
Company Name: Hitachi Construction Machinery (Australia) Pty Ltd
Profession (Job Category): Sales, Marketing & Product Management
Job Type (Experience Level): Experienced
Job Schedule: Full-Time

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About Us

Hitachi Construction Machinery (Australia) Pty Ltd is a leading manufacturer of construction and mining equipment. At the heart of our machines, our talented and dedicated employees are committed to providing industry-leading after sales service and reliable solutions. We are dedicated to supporting our people, rewarding successes and helping individuals grow. We offer a career path with the future in mind, providing training and development opportunities to help us achieve quality standards. We inspire a safe and healthy working environment through our safety and wellness campaigns so that we can all 'See You Tomorrow'.

Come and discover the opportunity to join the team at Hitachi. We are here for the long haul.

Our Culture

A career at Hitachi provides the opportunity for you to make a difference. You will be a part of a global OEM renown for inspiring innovation, technology and a sustainable future.

Our vision, mission and values is to provide quality in everything we do, with the goal of total customer satisfaction. Guided by our leadership principles, we value our people through open communication and feedback so that you can contribute purposefully towards Hitachi's continued success.

We proudly partner with key charities who make significant positive impacts in paediatric health, indigenous education, mental health and cancer research. Additionally, Hitachi commits to protecting our environment through local initiatives which contribute towards global sustainability goals, ensuring that we leave the world a better place.

Opportunity

An opportunity has become available for a focused and motivated individual to join our new Toowoomba branch in the position of Customer Support Representative - Construction Equipment.

Focused on the Toowoomba area, this role will have you promoting and selling customer parts and service solutions including preventative maintenance programs and a full range of genuine Hitachi parts, ensuring complete customer support is provided to our existing and new customers.

As a key member of the team, your responsibilities will include:

  • Manage an existing network of customers and source new customers to grow parts and service sales
  • Promoting parts and service sales solutions to achieve company budgeted sales targets
  • Working to a customer call cycle and actively building parts & service quotes tailored to customers' needs and conducting B2B sales negotiations
  • Sourcing and distribution of parts, whilst liaising with freight companies and overseeing the delivery of parts
  • Processing orders and notifying the customers on the progress and status, and processing claims for damaged or missing freight
  • Reporting of activity, prospects, sales opportunities and competitor activity

To be successful you will need:

  • Strong technical understanding of earthmoving and construction equipment
  • Demonstrated success in a similar sales role
  • Be self-motivated and be able to build long term relationships
  • Excellent administration, communication and interpersonal skills
  • The ability to travel as required within your region

Benefits

We are offering:

  • Permanent Full Time Position in a leading OEM with long term job security
  • Competitive pay rate + potential overtime + company biannual bonuses! $$$
  • Exclusive staff discount on a range of goods and services
  • OEM training and opportunities for upskilling with access to the latest technologies
  • Supportive mentors who value your input in finding new and improved ways to achieving success
  • Be a part of a leading OEM which genuinely values and ensures everyone is happy and safe at work!

At Hitachi, we value our people and work towards providing guidance on your career path towards a rewarding and successful experience. We are proud to be an Equal Opportunity Employer who recruits based on merit and capabilities. We encourage and support a diverse talent pool of skill, ethnicity and gender, to create a wide culture of shared values and enriched experiences in our business.

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