Job ID: R0004816
Date Posted: May 27, 2022
Segment: Construction Machinery
Business Unit: Hitachi Construction Machinery
Company Name: H-E Parts International Mining Solutions Cooling Division Pty Ltd
Profession (Job Category): Project/Program Management
Job Type (Experience Level): Experienced
Job Schedule: Full time
H-E Parts International Mining Solutions, Cooling Division is the leading independent manufacturer and supplier of high quality radiators and cooling solutions. With innovative products and reliable technology, we provide industrial radiator and heat exchange repair services to the mining, transport, construction, agricultural and general industry business sectors.
We currently seeking an enthusiastic Estimator to join our Forrestdale team. In this permanent full time role, your core focus will be to provide high quality estimating activities on assigned accounts or areas. Responsible for ensuring customer satisfaction and managing quality of product and service delivery. Reporting to the branch manager, main responsibilities include:
Produce estimates, quotes and proposals for existing and prospective customers. Generate quotation and job reports for all complete components disassembled on site, as per the work instruction provided. Generate quotation for parts orders only. Assist with operational requirements in relation to scheduling production through-put, based on existing customer requirements to ensure that customer delivery expectations are met; Advise and support the production team to help schedule incoming and ongoing work, to ensure it meets the customers’ current needs. Secure orders from existing and prospective customers through a relationship-based sales approach.
Advise and support existing customers, providing them with constant updates on work in progress and identifying priorities for ongoing and incoming work. Contribute to the ongoing development and improvement of customer relations, internal and external. Manage customer expectations and formulate suitable solutions relating to customer problems, complaints and warranty claims. Maintain business relationships with current customers and prospective customers. Attend product and sales training relating to company products to H-E Parts personnel & Clients alike. Identify opportunities for the representation of H-E Parts products and services Provide customer support relating to products, pricing, service and technical information;
Contribute to the development of training resources in relation to the estimating role. Contribute to Company improvement in areas such as safety, quality, environmental, work methods, efficiency etc. Undertake training as required.
Reporting and Records
To assist the Workshop Supervisor with data entry and processing. Entering new incoming work into the system, as per work instruction. Carry out all aspects of job administration function including, but not limited to, sales order creation, job creation, quoting and follow up with the client; Manage the processing of new incoming work in the ERP the system. Complete monthly reporting as required.
Our aim is to provide the best customer service through an empowered, talented, and responsive team. To achieve this we are looking for someone with:
We will provide a safe, productive and supportive workplace that attracts and retains the best employees. You can also expect:
So what are you waiting for? APPLY NOW and submit your resume for consideration.
At H-E Parts International we value the strength of diversity. As an Equal Opportunity employer, we are committed to cultivating and maintaining a diverse and inclusive workplace.