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Warranty Administrator

Location: Melbourne, Victoria, Australia
Job ID: J74NK_1636584176
Date Posted: Dec 8, 2021
Segment: Construction Machinery
Business Unit: Hitachi Construction Machinery
Company Name: Hitachi Construction Machinery (Australia) Pty Ltd
Profession (Job Category): Administration & Facilities
Job Type (Experience Level): Experienced
Job Schedule: Full-Time

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About Us

Hitachi Construction Machinery (Australia) Pty Ltd is a leading manufacturer of construction and mining equipment. At the heart of our machines, our talented and dedicated employees are committed to providing industry-leading after sales service and reliable solutions. We are dedicated to supporting our people, rewarding successes and helping individuals grow. We offer a career path with the future in mind, providing training and development opportunities to help us achieve quality standards. We inspire a safe and healthy working environment through our safety and wellness campaigns so that we can all 'See You Tomorrow'.

Come and discover the opportunity to join the team at Hitachi. We are here for the long haul.

Our Culture

A career at Hitachi provides the opportunity for you to make a difference. You will be a part of a global OEM renown for inspiring innovation, technology and a sustainable future.

Our vision, mission and values is to provide quality in everything we do, with the goal of total customer satisfaction. Guided by our leadership principles, we value our people through open communication and feedback so that you can contribute purposefully towards Hitachi's continued success.

We proudly partner with key charities who make significant positive impacts in paediatric health, indigenous education, mental health and cancer research. Additionally, Hitachi commits to protecting our environment through local initiatives which contribute towards global sustainability goals, ensuring that we leave the world a better place.

The Opportunity

Reporting to the Service Manager, the self-motivated Warranty Administrator will take ownership of the day-to-day administrative duties for our Dandenong South branch. You will be inquisitive by nature as you will be responsible for the following:

  • Coordination of the warranty process including opening work orders and closing warranty claims.
  • Maintaining and ensuring all warranty claims, documents and contracts are registered in the system.
  • Manage Warranty parts storage and ensure that warranty storage area is neat and tidy.
  • Opening, preparing and invoicing of work orders for both internal and external customers.
  • Compile monthly reports on warranty expense by work order and claim justifying abnormal expense.
  • Participate in QA internal audits and WHS documentation.
  • Action ad-hoc administrative duties as required.

To be successful in the role you will need:

  • Extensive experience within a service orientated administrative role
  • Exceptional oral and written communication skills
  • Professional approach to ensure total customer satisfaction
  • High attention to detail and level of accuracy
  • Demonstrated experience using MS Office, including Word and Excel


We are offering:

  • Permanent Full Time Position in a leading OEM with long term job security
  • Competitive pay rate + company biannual bonuses! $
  • Exclusive staff discount on a range of goods and services
  • OEM training and opportunities for upskilling with access to the latest technologies
  • Supportive mentors who value your input in finding new and improved ways to achieving success
  • Be a part of a leading OEM which genuinely values and ensures everyone is happy and safe at work!

At Hitachi, we value our people and work towards providing guidance on your career path towards a rewarding and successful experience. We are proud to be an Equal Opportunity Employer who recruits based on merit and capabilities. We encourage and support a diverse talent pool of skill, ethnicity and gender, to create a wide culture of shared values and enriched experiences in our business.

How to Apply

As per the Recruitment Policy you are required to advise your direct manager and/or supervisor of your application for this role. To apply please visit the intranet and apply via the "jobs" tab. alternatively visit and submit your application.

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