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Site Service Manager

Location: Memphis, Tennessee, United States
Job ID: R0005013
Date Posted: Dec 3, 2021
Segment: Others (Including Headquarters and R&D )
Business Unit: Hitachi Regional Headquarters
Company Name: Hitachi America, Ltd.
Profession (Job Category): Other
Job Type (Experience Level): Experienced
Job Schedule: Full time
Remote: No

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Site Service Manager

Company: Hitachi Particle Engineering and Services, Inc.

Division: Particle Therapy Division (PTD)

Status: Temporary to Hire, full-time

Location: Memphis, TN


Hitachi Particle Engineering and Services, Inc. is looking for an experienced Site Service Manager to provide service and maintenance for the Proton Beam Therapy (PBT) System. This system is used for treating cancer at St. Jude Children’s Research Hospital in Memphis and the associated support systems as assigned. The Site Service Manager will be responsible for keeping the high system availability and ensuring maximum customer satisfaction. The Site Service manager will be responsible for the management of service team to maximize their teamwork.


  • Manage contracted on-site service activities including observation system condition, preventive maintenance, corrective maintenance, trouble shoot and countermeasures.
  • Improves the uptime for site PBT system
  • Interfaces with customers and clinicians to ensure maximum customer satisfaction.
  • Maintain overall responsibility all regulatory standards including FDA, Radiation Safety, OSHA and applicable laws and internal policies and procedures
  • Responds to calls for service support within a reasonable amount of time (24hrs / 7days).
  • Incorporate new technology, products and processes into daily operations
  • Educate employees and improve the work environment so employees can work safely
  • Well communicate with the Japanese engineers of manufacturer to recovery and improve the system
  • Conduct Quality Control and Quality Assurance as following the QMS (Quality Management System)
  • Complete and submit work orders in a timely fashion and includes all relevant details
  • Build up team to maximize performance
  • Schedules work and oversee its activity
  • Control budget and inventory. manages spare parts usage to minimize costs and maximize effectiveness.
  • Approve of documents related to the operation of the site (PO, Invoice, QA documents, Inventory control, etc.)
  • Maintain tools and equipment in good condition including monitoring of calibration due.
  • Bookkeeping responsibilities


  • Bachelor’s degree in Engineering or a related discipline (Electrical, Mechanical, Physics, Nuclear, etc.) is required.
  • Bilingual in Japanese is required.
  • Minimum of 3 years of experience in;
  • Organization management and budget control.
  • Design and/or engineering for machine, electrical equipment, robot, or facility, etc.
  • Customer relationship management preferred.
  • Technically skilled with proven ability to troubleshoot problems, solve abstract issues, and interpret policies and procedures
  • Minimum of 1 years of experience in;
  • Design and/or engineering for medical device, medical equipment, or medical software.

Ability to:

  • Read and correctly interpret various engineering documents (manufacturing drawings, schematics drawings, wiring, piping diagrams, etc.)
  • Use standard electrical test and measurement instruments (Oscilloscope, etc.)
  • Safely work in regions of mechanical, electrical, high voltage and radiation.
  • Safely lift up to 50 pounds repeatedly
  • Safely work on elevated area with safety harnesses
  • Work as part of a cross-functional team
  • Maintain focus and work with precision over extended periods
  • Proficiency in Microsoft Office Suite (especially Excel)
  • Read and interpret the Japanese technical document if possible.
  • Flexibility to cover the night shifts and availability to work overtime as needed.

Equal Opportunity Employer (EOE)-Females/Minorities/Protected Veterans/Individuals with Disabilities

If you need a reasonable accommodation to apply for a job at Hitachi, please send the nature of request and contact information to [email protected] Queries other than accommodation requests will not be responded to.

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