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HR Shared Services (HRSS) Manager

Location: Krakow Poland
Job ID: 1015270HV
Date Posted: Nov 18, 2021
Segment: IT
Business Unit: Hitachi Vantara
Company Name: Hitachi Vantara Corporation
Profession (Job Category): Human Resources

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Meet our Team

The HR Shared Services Team plays a crucial role in the end-to-end process of supporting all Hitachi Vantara employees, being a part of most important employee's life cycle processes, collaborating with all managers and constantly assisting in employee's daily request. This Team is responsible for proactively partnering with other HR Teams and global team members to achieve the best employee experience.

What you'll be doing

Operating as part of a Global Centralized HR Support Center, the HR Advisors (HRAs) are responsible for providing Human Resources administrative and staff support for Global HR, employees and managers. The HR Shared Services Manager's primary responsibility is managing daily workload of the team via our internal case management tool, "AskHR", which includes direct client interface as well as research, analysis and report preparation. This role is responsible for being first point of contact in case of any escalation from the business; cooperating with other HR roles and building relationships within other departments. Work is generally of a critical, time-sensitive or confidential nature. HRSS Manager's responsibility is leading the team of HR Advisors, evaluating their performance on regular basis; manage the delivery of end-to-end HR Operations support to employees and line managers for a given country; continuously drive up the quality of HR processes and support provided, through operational excellence and process simplification, aimed at improving overall employee experience.

What you bring to the team
  • Excellent verbal and written communication skills with an ability to work discretely on a wide range of sensitive and confidential issues and customer focused attitude.
  • An ability to manage the team from 10 people
  • Proficiency in Word, Excel and PowerPoint and ability to research, compile and clearly present data
  • Familiarity with HR Systems - Processes.
  • Attention to detail and strong organization, analytical and problem solving skills.
  • An ability to prioritize and multi-task.
  • Ability to make decisions under pressure of time to meet deadlines.
  • Ability to take ownership of highly complex tasks and projects.
  • Excellent communication, collaboration and change management skills.

Our Company

Hitachi Vantara is part of the Global Hitachi family. We balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from what's now to what's next by unlocking the value of their data and applications to solve their digital challenges, achieving outcomes that benefit both business and society.

Our people are our biggest asset, they drive our innovation advantage and we strive to offer a flexible and collaborative workplace where they can thrive. Diversity of thought is welcomed and our employee base is represented by several active Employee Resource Group communities. We offer industry leading benefits packages (flexible working, generous pension and private healthcare) and promote a creative and inclusive culture. If driving real change gives you a sense of pride and you are passionate about powering social good, we'd love to hear from you.

Our Values

Research tells us that some applicants, especially those from underrepresented groups, can be put off from applying for roles if they need flexibility or feel they don't meet all of the set criteria. We strive to create an inclusive environment for all and are open to considering home working, compressed/flexible hours. Get in touch with us to explore how we might be able to accommodate your specific needs.

We are proud to say we are an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. With Japanese roots going back over 100 years, our culture is founded on the values of our parent company expressed as the Hitachi Spirit:

Wa - Harmony, Trust, Respect

Makoto - Sincerity, Fairness, Honesty, Integrity

Kaitakusha-Seishin - Pioneering Spirit, Challenge

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