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Service Administrator - Newcastle

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Location: Newcastle, New South Wales, Australia
Job ID: ECGHJ_1638145508
Date Posted: Dec 29, 2021
Segment: Construction Machinery
Business Unit: Hitachi Construction Machinery
Company Name: Hitachi Construction Machinery (Australia) Pty Ltd
Profession (Job Category): Administration & Facilities
Job Type (Experience Level): Experienced
Job Schedule: Full-Time

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About Us

Hitachi Construction Machinery (Australia) Pty Ltd is a leading manufacturer of construction and mining equipment. At the heart of our machines, our talented and dedicated employees are committed to providing industry-leading after sales service and reliable solutions. We are dedicated to supporting our people, rewarding successes and helping individuals grow. We offer a career path with the future in mind, providing training and development opportunities to help us achieve quality standards. We inspire a safe and healthy working environment through our safety and wellness campaigns so that we can all 'See You Tomorrow'.

Come and discover the opportunity to join the team at Hitachi. We are here for the long haul.

Our Culture

A career at Hitachi provides the opportunity for you to make a difference. You will be a part of a global OEM renown for inspiring innovation, technology and a sustainable future.

Our vision, mission and values is to provide quality in everything we do, with the goal of total customer satisfaction. Guided by our leadership principles, we value our people through open communication and feedback so that you can contribute purposefully towards Hitachi's continued success.

We proudly partner with key charities who make significant positive impacts in paediatric health, indigenous education, mental health and cancer research. Additionally, Hitachi commits to protecting our environment through local initiatives which contribute towards global sustainability goals, ensuring that we leave the world a better place.

The Role

With strong growth in our Service division, HCA's Newcastle branch is currently seeking an experienced and enthusiastic Service Administrator to join the team. This role will be best suited to someone who enjoys varied work in a friendly and successfully busy work environment. You will be an influential member of the team coordinating service personnel and working cross-departmentally to ensure the efficient scheduling and planning of our labour service delivery to meet and exceed customer requirements.

Reporting directly to the Branch Supervisor, your responsibilities will also include:

  • Managing all scheduled and non-scheduled work to ensure efficient utilisation of labour, equipment and resources to deliver the services required by retail customers effectively
  • Provide timely and accurate quotations and work orders for retail and service exchange jobs, delivery notices and service documentation in line with company processes
  • Manage service personnel and manage administration, including timesheets, service reports, job preparation and invoicing
  • Update and maintain all service maintenance contracts held by the branch.
  • Develop & implement strategic plans to improve performance, equipment reliability and lower maintenance costs.

To be successful in your application, you will need:

  • Excellent communication & customer service skills.
  • High level of enthusiasm, motivation and preparedness to go the extra mile.
  • Experience in a similar role with demonstrated experience in planning and scheduling field service mechanical technicians (or similar).
  • Technical knowledge of earthmoving equipment would be advantageous
  • Sound administration and database management experience
  • Safety Conscious - A strong, developed awareness and commitment to personal and peer health and safety

The successful candidate will be someone who can work well under pressure and enjoys the challenges of working in a busy department. Your ability to multitask and your attention to detail will be essential.


We are offering:

  • Permanent Full Time Position in a leading OEM with long term job security
  • Competitive pay rate + biannual company bonuses! $$$
  • Exclusive staff discount on a range of goods and services
  • OEM training and opportunities for upskilling with access to the latest technologies
  • Supportive mentors who value your input in finding new and improved ways to achieve success
  • Be a part of a leading OEM which genuinely values and ensures everyone is happy and safe at work

At Hitachi, we value our people and work towards providing guidance on your career path towards a rewarding and successful experience. We are proud to be an Equal Opportunity Employer that recruits based on merit and capabilities. We encourage and support a diverse talent pool of skill, ethnicity and gender, to create a wide culture of shared values and enriched experiences in our business.

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