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Senior Customer Support Engineer (m/f/x) - Switzerland

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Location: Bern Switzerland
Job ID: 1015201HV
Date Posted: May 24, 2022
Segment: IT
Business Unit: Hitachi Vantara
Company Name: Hitachi Vantara Corporation
Profession (Job Category): CS&S

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Meet our Team

We represent Hitachi Vantara to enterprise clients across industries, establishing business relationships to understand customer challenges so that we can deliver profitable business for Hitachi products, services and solutions. We collaborate as a team and cross-functionally to ensure the success of our customers; success that is celebrated and shared. Our solutions bring value to every line of business and we need people like you to build those deep relationships and to passionately articulate our value proposition.

What you'll be doing

As Senior Customer Support Engineer you will work individually and as part of a team to provide technical support, account co-ordination, problem determination and installation support to the Hitachi Vantara Customer base, as well as interlock and support the Sales and System Engineer organization in Switzerland.

Key responsibilities
  • Timely and logical solution of HITACHI VANTARA technology and solutions as well as associated infrastructure problems
  • Planning and performing preventive maintenance, upgrading systems (e.g. Microcode, Firmware) according to recommended routines and procedures
  • Installation of new equipment and field modifications, using handbooks and manuals efficiently
  • Providing timely advice or assistance on technical matters (member of the Standby-Team)
  • Ensuring high levels of customer satisfaction for assigned customer-set
  • Observing equipment down-time reporting procedures and complete site documentation, as directed by management
  • Troubleshooting system and network issues and diagnosing and solving hardware or software faults in collaboration with global support
  • Working continuously on a task until completion (or referral to third parties, if appropriate)

What you bring to the team
  • Formal education in information technology
  • Multiple years' experience as a Storage Engineer or equivalent end user experience with HITACHI VANTARA or competitor-products (preferably EMC, NetApp, IBM, HP etc.)
  • Wide experience in Server-, OS-, Network-, SAN- and Storage environment and interested in new software related solutions
  • Highly articulate and a good communicator, both fluent in German & English.
  • Well organized, adaptable and clear thinker
  • Ability to work unsupervised
  • Willingness to accept responsibility
  • Innovative nature and solution oriented to solve problems efficiently
  • Willingness to travel across Switzerland
  • Willing to work outside office hours

Knowledge of:
  • One or more major hardware systems
  • Network-Technologies
  • Solution know how in enterprise environments

Preferably knowledge of:
  • Applicable HITACHI VANTARA products
  • Virtualization technologies
  • Operating System Linux and Windows
  • Converged systems (HITACHI VANTARA solution: UCP, -VMware, -SAP HANA)
  • Applications (Sharepoint, Exchange, Salesforce)
  • Management frameworks

Our Company

Hitachi Vantara is part of the Global Hitachi family. We balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from what's now to what's next by unlocking the value of their data and applications to solve their digital challenges, achieving outcomes that benefit both business and society.

Our people are our biggest asset, they drive our innovation advantage and we strive to offer a flexible and collaborative workplace where they can thrive. Diversity of thought is welcomed and our employee base is represented by several active Employee Resource Group communities. We offer industry leading benefits packages (flexible working, generous pension and private healthcare) and promote a creative and inclusive culture. If driving real change gives you a sense of pride and you are passionate about powering social good, we'd love to hear from you.

Our Values

We strive to create an inclusive environment for all and are open to considering home working, compressed/flexible hours and part-time arrangements. Get in touch with us to explore how we might be able to accommodate your specific needs.

We are proud to say we are an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. With Japanese roots going back over 100 years, our culture is founded on the values of our parent company expressed as the Hitachi Spirit:

Wa - Harmony, Trust, Respect

Makoto - Sincerity, Fairness, Honesty, Integrity

Kaitakusha-Seishin - Pioneering Spirit, Challenge
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