Job ID: R0005274
Date Posted: Jan 26, 2022
Segment: Others (Including Headquarters and R&D )
Business Unit: Hitachi Regional Headquarters
Company Name: Hitachi Europe Ltd.
Profession (Job Category): IT, Telecom & Internet
Job Type (Experience Level): Management
Job Schedule: Full time
Service Support Manager, Intelligent Fleet Decarbonisation (IFD)
About Hitachi Social Innovation
Hitachi Social Innovation addresses the world’s most challenging social and environmental challenges. By focussing on more efficient usage of assets and systems, we extract value to reach outcomes that matter for business and society – what we call the double bottom line. Combining 100+ years of experience in operational technology (OT) and 60+ years in IT, we harness Hitachi’s broad capabilities in R&D to deliver cutting edge AI and IOT solutions in the core areas of transport, manufacturing and energy.
Hitachi Europe is in the process of scaling Intelligent Fleet Decarbonisation (IFD) venture and has multiple contracts in the pipeline that need to be delivered and managed across our decarbonisation business for fleet and commercial transport, including energy management.
We are looking for a Service Support Manager to join the IFD Operations Team. You will have a broad knowledge of Service Management spanning Incident Management, Problem Management, Service Desk, Service Relationship and Service Delivery, to work closely with our key clients.
Reporting to the IFD Service Delivery Manager, you will play a key role in resolving any service escalation concerns. As you will be working within a team environment and speaking to customers and key suppliers daily, your communication and customer service skills must be very strong.
Skills & Experience
Company Funded Benefits
Voluntary Benefits (funded by employee) including;