Technical Delivery Architect

Meet The Team

Hitachi Vantara, a wholly-owned subsidiary of Hitachi, Ltd., guides our customers from what's now to what's next by solving their digital challenges. Working alongside each customer, we apply our unmatched industrial and digital capabilities to their data and applications to benefit both business and society. More than 80% of the Fortune 100 trust Hitachi Vantara to help them develop new revenue streams, unlock competitive advantages, lower costs, enhance customer experiences, and deliver social and environmental value.

What You Will Be Doing

Reporting to the Global Service Delivery Manager, this individual will perform in the role of an overall leader and technical IT architect overseeing the delivery of contracted storage - backup services in support of a managed services client account. This position is client facing and you will be called upon to speak to technical team members of your own team and the customer to provide advice and council for various implementation techniques, architectural recommendations and decisions, and troubleshooting during incident and system outage events. Participation and perspectives on new solution proposals will be a significant part of the role as the pre-sales and sales teams work with the client to identify growth opportunities and expand our existing responsibilities. The Candidate is a team player, a motivator and a problem solver, able to analyze complex problems and form workable solutions.

Your primary responsibilities will be as follows:

• Architectural and Design work
  • Developing and Maintaining Configuration standards
  • Process - framework definition
• Change control
  • Validation of the submitted plans from resident teams
  • Change Advisory Board ("CAB") reviewer - approver
  • Implementation Quality Assurance
• Team Lead
  • Global initiatives and projects
  • Task - team management
• Technical expert
  • Escalation, high-level incident
  • Sustaining/Engineering Development Interface (PER/RFE)
  • Provide knowledge transfer to all technical team members

What You Will Bring To The Team

• Deep understanding of Hitachi File - Content technologies, especially for HNAS, followed by HCP. Netapp, HDI, HCI, HCP AW and HCP SfC would be a plus
• Good understanding of different networking aspects: IPv4-v6, routes, firewalls, DNS, load balancers
• Experience with Windows and Unix clients using CIFS/SMB1-2-3/NFSv2-v3-v4
• Understanding of the permissioning models available on the different share protocol versions (access control, share-level permissions, NTFS permissions, POSIX, security description, SACL, etc)
• Experience with data migration for both CIFS - NFS data.
• Basic block storage knowledge (raid groups, LUN creation - mapping, hdp/hdt, hur/tc replication, etc)
• Experience with troubleshooting and handling high severity incidents
• Knowledge with virtualization platforms (vmware and/or hyperv) is a plus but not required
• Great customer facing resource, comfortable working under pressure, great communicator
• Experience with managing tasks, projects, and resources
• Experience with writing/updating technical and architectural documents (guides, processes, design docs)
• Experience with coaching/teaching
• Aptitude to document and follow processes

Our Company

Hitachi Vantara is part of the Global Hitachi family. We balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from what's now to what's next by unlocking the value of their data and applications to solve their digital challenges, achieving outcomes that benefit both business and society.

Our people are our biggest asset, they drive our innovation advantage, and we strive to offer a flexible and collaborative workplace where they can thrive. Diversity of thought is welcomed, and our employee base is represented by several active Employee Resource Group communities. We offer industry leading benefits packages (flexible working, generous pension, and private healthcare) and promote a creative and inclusive culture. If driving real change gives you a sense of pride and you are passionate about powering social good, we'd love to hear from you.

Our Values

We strive to create an inclusive environment for all and are open to considering home working, compressed/flexible hours and flexible arrangements. Get in touch with us to explore how we might be able to accommodate your specific needs.

We are proud to say we are an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. With Japanese roots going back over 100 years, our culture is founded on the values of our parent company expressed as the Hitachi Spirit:

Wa - Harmony, Trust, Respect

Makoto - Sincerity, Fairness, Honesty, Integrity

Kaitakusha-Seishin - Pioneering Spirit, Challenge