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Contract Performance Analyst

Location: Bristol, POST-AVO, United Kingdom
Job ID: R0005006
Date Posted: Jan 17, 2022
Segment: Mobility
Business Unit: Hitachi Rail
Company Name: Hitachi Rail Limited
Profession (Job Category): Other
Job Type (Experience Level): Experienced
Job Schedule: Full time
Remote: No

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Job Description

Are you looking for opportunities to work on high profile rail projects and advanced technology alongside experts from the around the globe? Come and join the fastest growing rail business in the world!

Hitachi Rail is a fully integrated, global provider of rail solutions across rolling stock, signalling, service & maintenance, digital technology and turnkey. With a presence in 38 countries across three continents and over 13,000 employees, our mission is to contribute to society through the continuous development of superior rail transport solutions. We are working to inspire the Next – and this is your chance to be part of it.

Your new role

In this exciting role, based out of our Stoke Gifford depot, you will be responsible for analysis and evaluation of performance, including identifying trends, drawing conclusions and recommending corrective action to drive performance improvement in line with contractual obligations.

Specifically, you will be responsible for the following deliverables:

  • Be responsible for accurate operational performance data in HRL enterprise management systems, ensuring that all contractual protections have been applied.  
  • Ensuring that data input is timely, accurate and at the correct level of detail to allow root cause analysis and trending of data for performance, contract payments and also for continuous improvement.
  • Working with Contracts Manager to ensure application of contractual measures are made on all Paymech data.
  • Work with Contract Manger to escalate risk of disagreements between Operator and Hitachi for resolution with supporting information.
  • Work with other OS&M functions to determine ways of ensuring data capture and communication is simple, quick and accurate to enable correct reporting and trending.
  • Policing the KPI element of the contract, ensuring defects & D&V are tracked, planned and closed out in line with contractual requirements and certification. Ensure clear KPI’s are available to inform the business.
  • Support CPC with planning and influencing work load to maximise delivery and minimise penalties.
  • Feed data analysis into weekly and period performance reviews, as required.
  • Utilise the SAP Maintenance Management System (MMS) and other IT applications (SOROS, Hermes, Bugle, Acumen, Trust, Integrale) where required in order to inform data inputs.
  • Develop and maintain professional relationships with key stakeholders and maintain a customer focus.
  • Support the contracts team capturing data and trends for D&V to ensure this is charged back to the customer and
  • Support the Performance Manager with the development and action of improvement initiatives using the data captured.
  • Participate in daily/Weekly conference calls.
  • Prepare performance reports and give verbal briefs as required.
  • Promote, support and comply with all health and safety practices in the workplace.
  • Undertake Continuing Professional Development (CPD) in accordance with Hitachi’s new business demands as required.
  • Any other duties as directed by the Performance Manager.

About you

  • Excellent written and verbal communication skills.
  • Experience working with external parties. 
  • Excellent IT skills and proficient in excel and other IT systems
  • Experience working with large data sets.


  • A-Levels / HNC / L3/4 NVQ


  • Detail orientated and quality focused.
  • Able to represent Hitachi in a professional manner at all times.
  • Ability to develop and maintain effective working relationships with key stakeholders.
  • Team player


  • Working with service contracts a benefit
  • Rail maintenance & operations experience desirable – train planning, maintenance and train system
  • Lean Six Sigma experience.

Why Hitachi Rail?

At Hitachi Rail you will find a passionate and collaborative environment. We operate according to our values of Harmony, Sincerity and Pioneering Spirit. As such, we work closely as a team and empower our colleagues to take ownership and become creative in our pursuit of excellence. We take pride in the contribution we make to society and we always act with integrity and fairness towards our customers, suppliers and colleagues.

We offer a competitive salary and annual leave entitlement as well as a generous benefits package. This includes a pension scheme with contributions up to 9%, health insurance, and many more perks for you to choose from within a flexible plan that will meet your specific needs and lifestyle.

If you like the sound of the above and feel energised by the idea of joining a great brand at a moment of exciting expansion, please apply now. We look forward to hearing from you!

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