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Services Process Governance Analyst

Location: Krakow Poland
Job ID: 1015729HV
Date Posted: Nov 23, 2022
Segment: IT
Business Unit: Hitachi Vantara
Company Name: Hitachi Vantara Corporation
Profession (Job Category): General Management

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Meet our team

This role is a part of Digital Infrastructure Integrated Operations and collaborates across functions and teams to support Services Business and users of Professional Services Automations Tool (PSA). The purpose of this role is to work on improvement initiatives and updates of processes and PSA Tool - help define, facilitate, monitor, and maintain sustainable results to support building out higher-performing teams, operations, and services. Services Process Governance Analyst's role is to identify key gaps and process inefficiencies, ensure that all impacted areas are identified, appropriate resources are engaged to participate in the process review and its change, whereas process documentation is maintained and compliant with company policies and procedures across the teams using Professional Services Automation tool.

What you'll be doing
  • Review of PSA Tool Updates list (~twice yearly) and have conversation with other PSA Tool SPOCs about if the update is needed for the specific users, what are the benefits and implications for system users and business, prepare the cases for testing
  • Drive compliance during implementation of enhancements through maintaining and amending processes and job aids; communicate changes when occur in PSA Tool Newsletter
  • Review/maintain Quote to Cash process in Promap, and PSA Tool User Forum content & library
  • Attend meetings as PSA Tool SME to provide support and feedback on PSA Tool functionality and procedures; this will include root cause analysis, proposing and testing countermeasures
  • Review of performance metrics, to evaluate delivery of service and optimize operational productivity; influence cross-functional systems effectiveness
  • Elevates critical business decisions to the appropriate PSA Tool SPOCs, teams and/or functional managers, promoting efficient practices across the services; strengthen interlock with business partners

What you bring to the team

  • An ability to work autonomously and build sustainable business partnerships at various organizational levels
  • Resilience, excellent organizational and problem-solving skills, high attention to the details
  • An ability to think creatively and work consistently to identify any process improvement opportunities, proactively work on simplification of daily operations
  • Experience or knowledge of services operations, business analysis and services tools (SFDC, Kimble PSA) preferred
  • You are excellent communicator (written and verbal) in English

Our Company

Hitachi Vantara is part of the Global Hitachi family. We balance innovation with an open, friendly culture
and the backing of a long-established parent company, known for its ethical reputation. We guide customers from what's now to what's next by unlocking the value of their data and applications to solve their digital challenges, achieving outcomes that benefit both business and society.

Our people are our biggest asset, they drive our innovation advantage, and we strive to offer a flexible
and collaborative workplace where they can thrive. Diversity of thought is welcomed and our employee base
is represented by several active Employee Resource Group communities. We offer industry leading benefits packages (flexible working, generous pension, and private healthcare) and promote a creative and inclusive culture. If driving real change gives you a sense of pride and you are passionate about powering social good, we'd love to hear from you.

Our Values

Research tells us that some applicants, especially those from underrepresented groups, can be put off from applying for roles if they need flexibility or feel they don't meet all of the set criteria. We strive to create
an inclusive environment for all and are open to considering home working, compressed/flexible hours. Get in touch with us to explore how we might be able to accommodate your specific needs.
We are proud to say we are an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. With Japanese roots going back over 100 years, our culture is founded on the values of our parent company expressed as the Hitachi Spirit:
Wa - Harmony, Trust, Respect
Makoto - Sincerity, Fairness, Honesty, Integrity
Kaitakusha-Seishin - Pioneering Spirit, Challenge
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