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Portable Service Trainer / Training Developer

Location: Michigan City, Indiana, United States
Job ID: R0006120
Date Posted: Jan 24, 2022
Segment: Industry
Business Unit: Hitachi Industrial Equipment Systems
Company Name: Sullair, LLC
Profession (Job Category): Human Resources
Job Type (Experience Level): Experienced
Job Schedule: Full time
Remote: No

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Description

Summary of the position:

Conduct technical service training classes for customers, distributors and employees. Work with instructional designers to develop entry and advanced level courses for both internal and external audiences. Design hands-on exercises to enhance training material. Position reports directly to the Service Training Supervisor. Position based in Michigan City, Indiana with up to 60% travel to conduct training courses in the field.

Duties and responsibilities:

  • Conduct internal and external factory training classes with a primary focus on portable compressors
  • Travel to field-based training locations throughout North America as necessary to support demand
  • Follow standard work for pre- and post-course preparation (submit billing, enter test scores and act as administrator on a Learning Management System, order breakfast, lunch, training materials, etc.)
  • Deliver training content with student safety practices and procedures in mind
  • Develop live and electronic training content and materials
  • Work with engineering, service, product management, etc. to stay informed of latest product developments
  • Automate business processes and reporting metrics
  • Deliver regular status updates on all active projects to Sullair management
  • Work on a team to manage logistics and scheduling of factory and on-site training sessions

Qualifications:

Education:

  • Associates Degree, Bachelor’s Degree a plus
  • Technical Trade School a plus

Professional experience:

  • 5+ years technical/mechanical training experience a must
  • Demonstrated success in delivering effective training content a plus
  • Experience with industrial product manufacturing and engineering processes
  • Proven track record of driving change and commitment to implementing that change
  • Experience in LMS design & management a plus
  • A strong understanding of adult learning theories
  • Strong verbal and written communication skills required; must be able to engage and communicate effectively with all levels of the organization
  • Strong grasp of MS Office suite required
  • Experience with Adobe Photoshop, Premier Pro (Adobe Captivate experience is a plus)
  • Read and understand schematics a must
  • Must demonstrate professionalism representing the Sullair brand as the majority of the role is customer-facing
  • Ability to work both independently and on a team

Key behaviors:

  • On time to all meetings / appointments / and scheduled engagements
  • Diligent to work habits
  • Dedicated to completion of responsibilities
  • Willing to accept responsibilities within a team environment
  • Conduct business in a professional, customer-facing environment on behalf of the company

Direct reports:

  • N/A

The successful candidate is responsible for complying with Sullair’s Code of Ethics and related policies. In performing the job, the incumbent shall take all steps necessary to comply with our safety rules and requirements and must actively support the organization's efforts to meet and exceed its goals of creating and maintaining a safe workplace.

This description is to serve as a guide. It is intended to be flexible and will continue to evolve over time with business needs and demands and may be updated periodically and at the Company's discretion.

Sullair is an equal opportunity employer and will not discriminate based on race, religion, color, age, gender, sexual orientation, national origin, genetic information, veteran status, physical or mental disability, or other protected categories under applicable law, whether in recruitment, employment, promotion, transfer, compensation, or other conditions of employment.

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